Ummr Sadig
Angestellt, Senior customer service representative, Al ain distribution company (AADC)
Al Ain City, Vereinigte Arabische Emirate
Über mich
I have acquired valuable experience in all facets of customer service, soft skills, target achieving, Team work, hardworking, adaptability to circumstance and work in environment with less supervision. I also provided exceptional customer service experience over the phone and face to face which exceed monthly metric requirements, including an AHT and best satisfaction rating. These skills have enabled me, in my most recent position, to reduce our response time to trouble tickets vastly and improving our client satisfaction ratios. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the Sales, Client services in addition to IT field which helped me too much in dealing with most complicated cases also to save significant time while handling cases. If you are seeking a customer service representative who has excellent people and problem-solving skills and who can easily provide optimum support to your operations.
Werdegang
Berufserfahrung von Ummr Sadig
Bis heute 2 Jahre und 3 Monate, seit März 2022
Customer Service Representative
Al Ain Distribution Company (AADC)
I am currently working as outsourced staff for Al Ain Distribution Company (AADC) contact center in UAE, Abu Dhabi, Al Ain City performing the following duties: • Communicate through inbound and outbound calls responding to customer inquiries regarding Al Ain Distribution Company services and escalate them to relevant department
Bis heute 2 Jahre und 3 Monate, seit März 2022
Senior customer service representative
Al ain distribution company (AADC)
Experienced and friendly customer service representative with 10+ years of experience in handling contact center communications, Technical support and establishing strong customer relationships. Handled over 1000+ customer billing data with 100% accuracy. Achieved 95%+ CSAT and Quality score during my tenure with the companies I have worked for.
I worked as outsourced staff for Apple Inc contact center in UAE, Dubai performing the following duties: • Communicate through inbound and outbound calls with Apple devices users experiencing difficulties to determine and document problems experienced • Provide base first and second level of IT support to non-technical personnel within the business • Use internal ticketing systems to manage, track and process actions taken on customer accounts, passwords, and product support resolutions
3 Jahre und 3 Monate, März 2015 - Mai 2018
Contact Center Agent
Roads & Transport Authority
I worked as outsourced staff for a governmental entity in UAE, Dubai called Roads & Transport Authority performing the following duties: • Professionally and confidentially respond to incoming call, email, chat and fax from customer regarding the corporation procedure and transaction • Maintain complete and accurate documentation of all customer interactions and reports using CRM system • Analyze account history and provide accurate information to assist in resolving client issues by utilizing resources.
2 Jahre und 4 Monate, Sep. 2012 - Dez. 2014
Sales Executive
Etisalat
I worked as outsourced staff for a reputable carrier in UAE, Dubai called Etisalat performing the following duties: • Develop and maintain technical product or service knowledge to explain features to clients and answer questions about SIM cards, data plans and roaming services • Sell, manage and fix prepaid and postpaid associated issues for existing and new customers • Prepare and administer sales contracts for sold devices and services and maintain customer records on CRM system.
Ausbildung von Ummr Sadig
5 Jahre und 1 Monat, Sep. 2005 - Sep. 2010
Biology
University of Khartoum
Bachelor of Science (Honors). Major: Biology Duration: Sep 2005 - Sep 2010 Website: https://www.uofk.edu/en Location: University of Khartoum - Faculty of Science , Nile St, Khartoum, Sudan Phone: 00249917788622
Sprachen
Englisch
Fließend
Arabisch
Muttersprache