Zachary Roth
Angestellt, Global Operations Program Manager, Microsoft
Bothell, Vereinigte Staaten
Werdegang
Berufserfahrung von Zachary Roth
Bis heute 13 Jahre und 8 Monate, seit Sep. 2010
Global Operations Program Manager
Microsoft
Partner with the business leads to understand their long term strategy, develop requirements/scenarios to enable it and business cases to justify the funds to move forward with it.
1 Jahr und 2 Monate, Okt. 2007 - Nov. 2008
IT Service Manager
Expedia Inc.
This position is responsible for building, maintaining and supporting the IT Service catalog, introducing OLA(s) and SLA(s) against key services, creating internal and external communication standards, generating metrics packages tailored to various business customers and IT executive leadership.
2 Jahre und 2 Monate, Sep. 2005 - Okt. 2007
Service Desk Manager
Expedia Inc
Implemented the Global Service Desk (GSD) for Expedia, Inc. Core competencies include technical phone support and account management 24.7. This function was built for redundancy and disaster recovery. Virtual agent model allows for secure remote support over the public internet. SOX/PCI.
2 Jahre und 1 Monat, Sep. 2003 - Sep. 2005
Senior Manager - IT Service Desk
AT&T Wireless
The primary responsibility of this function was to ensure that all IT services are readily available to all internal customers at any point a service is required.
Ausbildung von Zachary Roth
1 Jahr und 10 Monate, Aug. 1990 - Mai 1992
World Religion and Philosophy
Cypress College
Sprachen
Englisch
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