Project Manager in Customer Service (f/m/x)
Project Manager in Customer Service (f/m/x)
AUTO1 Group
Automobile und Zweiräder
- Berlin
- Vollzeit
- 31.000 € – 46.000 € (von XING geschätzt)
Project Manager in Customer Service (f/m/x)
Über diesen Job
Project Manager in Customer Service (f/m/x)
Kundenservice • Deutschland, Berlin
Company Description
Choose challenge. Choose pace. Choose growth.
As Project Manager you will take on a decisive key position with regard to our customer service journey and optimization of our C2B business unit wirkaufendeinauto.de internationally for all our markets in Europe. You will always act independently and with recognition value for our brand! Are you a team player with special communication skills? Customer Service, Process Management and Data Excellence world and its facets are your home? Then join our team, we are looking forward to you!
Your new Role
- Design and execute initiatives and play a crucial part in implementing them to ensure continuous improvement of the customer experience
- Gain deep insights into how to optimize and implement processes and learn how to scale a business in direct cooperation with our Management team
- Carry out cross-functional projects and manage stakeholders across different business units such as marketing, purchasing, finance and business analytics
- Write and review business cases, perform supporting research and analysis and drive projects from their design to release
- Work parallel as a generalist on different projects and conceptualize key growth initiatives
Your Skills
- Work experience in a matrix organization, preferably in a growth company, start-up or management consulting
- Excellent analytical skills, structured way of thinking, exceptional attention to details
- Ability to thrive in an unstructured, fast-paced environment
- Self-starter mentality with organizational and interpersonal skill
- Fluent in English, conversational in German, and advanced knowledge in Microsoft Excel and SQL, first experience with Tableau is a plus
Our Offer
- You work in Berlin’s trendy Kreuzberg district with several different options for lunch and after-work drinks with your team
- Free coffee, soft drinks, water and organic fruits/vegetables
- Personal growth with the contribution of own ideas
- Above-average corporate pension plan
- Babbel language courses
Join us in building the best way to buy and sell cars!
Contact
At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.
Gehaltsprognose
Gehaltsprognose
Bewertung von Mitarbeitenden
Gesamtbewertung
Basierend auf 782 BewertungenVorteile für Mitarbeitende
Unternehmenskultur
AUTO1 Group
Branchen-Durchschnitt
Unternehmenskultur
782 Mitarbeitende haben abgestimmt: Sie bewerten die Unternehmenskultur bei AUTO1 Group als ausgeglichen zwischen traditionell und modern. Dies stimmt in etwa mit dem Branchen-Durchschnitt überein.