Anastasiia Oshovska

Ensure that customers' dream trips run smoothly - both before, during and after the trip. Proactively solve all customers' concerns and challenges together with colleagues and local partners. Take care of customers in the after-sales area and process individual inquiries regarding their trip.

Responding to all reservations and general resort enquiries that comes by email, fax or phone calls and actively seek to convert enquiries to booking. Finding out what’s trending in the CIS Region for Maldives and offer similar recommendations to partner agents. Follow “up selling” techniques and sales strategies in order to maximize revenue. Participating in local & international tradeshows and events to represent company.

Planned and sold packages including flights, transportations, accommodations, insurance and other travel services. Lead, managed and enhanced all aspects of business operations to deliver exceptional levels of performance, quality and service to travel agents. Dealt with occurring travel problems and refunds; attended travel seminars to remain updated with tourism trends and effectively met profit and sales targets. Updated rates, services and quotations; planned itineraries for specific FIT arrivals.

Deal with bookings, answer customer queries in a prompt and professional manner. Negotiate room rates/packages with hotels and suppliers. Maximize revenue by converting enquiries, recognising business prospects and opportunities to upsell services & product. Cooperate with other departments in the CTS to create an exceptional Guest experience and build strong, comprehensive sales programs. Analyses the sales results and recommends ways to improve or solves the issues.

Deal with booking, cold calls, answer queries, and maintain and enhance profitability on bookings by increasing margins where possible. Cross sale other products of the company (guided tours, yacht tours etc). Maintain and enhance existing relationships with hotels and overseas partners. Develop and maintain relationships with the company partners in Seychelles and Maldives. Ensure rates are competitive and current, monitor competitor’s pricing.

Started work as Receptionist, was promoted to Reservation agent and later to Revenue Manager. As a Revenue Manager - Provided daily and monthly reports for management, evaluated market supply and demand trends. Ensure that all revenue management related systems are maintained including Epitome, Electronic channels and GDS. Developed, implemented and reviewed all financial results and reports to ensure delivery of accurate and timely financial information, to support business decision making.