Tim Oesterlau

Analyse, Definition und Einführung von Prozessen v.a. im Vertrieb, Training, Kundensupport sowie Produktmanagement (inkl. Tooling im CRM und in Jira). Begleitung der Teams bei der Implementierung. Weiterhin Konzeption, Aufbau und Pflege der Unternehmensdokumentation, technischen Produktdokumentation sowie internen Anleitungen in Confluence. Prägung von Produktstandards inkl. zentraler Implementierungs- und Rollout-Leitfäden für Kunden. Aufbau eines QMS nach ISO 9001 sowie eines ISMS nach ISO 27001.

Key member of a global team that develops a digital business opportunity (stealth mode). Responsible for competitor and supplier analyses; strategic scenario planning; collaboration with agencies, consultants & partners (strategy, software dev, e-commerce, CRM, auditors, tech advisors, SaaS); documenting a platform blueprint based on agile principles; product development; planning & execution of pilot studies; developing user stories, technical documentation and stakeholder management.

Sales & design of digital research projects combining behavioral & survey data. Also responsible for client service, consulting, project management, analysis, report generation & marketing material. Additional long term projects: (1) R&D project re: recruitment of research participants in the digital era, (2) Project Management & pitch preparation for a newly developed multi-channel dashboard, (3) One of 25 hand-picked members of a global strategic initiative for the Management Board

Sales & design of digital research projects combining behavioral & survey data. Also responsible for client service, consulting, project management, analysis, report generation & marketing material.

German lead for the YouGov BrandIndex, responsible for revenue and technical leadership. Product management & sales of a dashboard and subscription based data product, including: planning and execution of marketing activities (fairs webinars, articles, regular column in WirtschaftsWoche Online), development of new solutions & services, etc.

Project management and client service for the YouGov BrandIndex, including: report generation; data analyses; press relations; internal & external software trainings; development of new KPIs, reports and solutions; survey scripting. Other projects: (1) Development of a standardized name testing solution in cooperation with an external agency, (2) Omnibus projects, (3) Ad-hoc projects

Long term scientific assistent: (1) Institute for Physics: statistical analyses & milestone report for an EU funded research project in cooperation with Airbus & EADS, (2) Institute for Psychology: diverse tasks within a DFG funded research project on language development, (3) Institute for Educational Research: data analyses and report generation

Diploma thesis on "The influence of social interaction on drop-out and answer behavior within online surveys" in cooperation with Psychonomics AG and webfrager GmbH. Results were presented at the GOR conference 2008 in Hamburg and at the Aesthetics + Design conference 2010 in Dresden.