Ing. Islam Ibrahim

1- level 3 Voice Expert Engineer working on the Voice Infrastructure and perform troubleshooting for the whole voice environment, especially SIP, VoIP, SBC, Avaya AIC, SMGR, CMS, Session Manager and Voice Recording NICE & ASC. 2- Perform Governance Security Tasks (detailed Risk Assessment, Business Impact Assessment, Control Compliance, Security Baseline, Security Event Monitoring, TSCM, and onboarding process for Bank assets 3- Checkpoint Firewall experience, and Pentration tests with TüV, Cyberark,...etc

1- Technical handling of incidents, change requests, as well as remote / onsite managed services for Customer Union Investment. 2- Ensure the operation of all UCC services. (Cisco CUCM, UCCE, ASC Voice Recording, and Right Fax solution). 3- Support for the Damovo 2nd Level NOC and the Cisco TAC. 4- Preparation of specific documentation and its maintenance. 5- Using Network Monitoring Solutions: (PRTG, NextTragen). 6- Participation in the on-call service (24x7).

1- Configuration and monitoring of the voice and collaboration network (SIP & TDM communications) 2- Error analysis and correction in the context of 1st / 2nd level support. 3- Planning, design, installation, configuration, optimization and monitoring of voice and collaboration networks. 4- Active collaboration and participation in Juniper Networks. 5- Ensuring the operation of active network components (routers, switches, firewalls, load balancers) 6- Configure SIP & TDM Trunks on SBC (GENBAND).

1- Dedicated level 2 Network Engineer supporting American customer "Flowserve". 2- Worked at the Operations department and I was acting as a 1st & 2nd level of support for all network related issues. 3- Troubleshooting issues related to networks (IPVPN – Routers, switches, and Riverbeds), Internet, Voice, and Security services (VPN, SSL, NGFW, and z- scaler). 4- Escalation manager 5- Reporting to the customer and to my direct managers. 6- Acting as a Problem Manager for all chronic incidents.

Technical Support Engineer level 2

1- Worked at Etisalat UAE project, as a Technical support at the Home Services department in Raya CC. 2- We were handling all consumer and business services such as broadband internet, landline, IPTV, web hosting, Emails, &domain names.