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General Terms and Conditions for XING Marketing Solutions

Introduction

These terms and conditions apply to quotations from XING Marketing Solutions, a New Work SE division, for advertising options XING provides in the form of dedicated products, and for XING Brand Studio services related to employer branding. Here, part I of these terms and conditions apply to all XING Marketing Solutions services, while part II covers advertising options and part III includes employer branding.

PART I – General provisions

1. Applicability of these terms and conditions

  1. These terms and conditions only apply to companies as defined in Section 14 of the German Social Code (BGB), to legal persons under public law or special funds under public law. They apply both to the contractual relationship of which they form an integral part, and to any and all future business relations, irrespective of whether explicit reference is made to any other business relations.
  2. Even with our knowledge thereof, any terms and conditions of business on the part of the Customer which deviate from, contradict or supplement the terms and conditions set out here do not form an integral part of this contract unless we agree to them explicitly. These terms and conditions also apply if we render the service without reservation despite our knowledge of conditions on the part of the Customer which deviate from, contradict or supplement our own.

2. Conclusion of contract

  1. Our quotations are non-binding. By accepting a quotation, the Customer provides a legally binding declaration of its intent to use the services offered. We are entitled to accept the quotation signed by the Customer within one week of receipt. Acceptance can be declared explicitly or by starting to process the order.
  2. Only the information and specifications set out in our quotation constitute warranted services to be rendered within the scope of the contract. Any statements, claims or promotions made in the public domain which deviate from the terms of our quotation do not form a constituent part of the contract or service to be rendered.

3. Fees and billing

  1. The agreed fees are due for our services. All fees are net in euros and subject to statutory VAT.
  2. Unless agreed otherwise, our fees will be billed upon performance of service.
  3. Reasonable dunning fees will be added to every dunning letter sent to the customer due to default of payment. Should the Customer default on its payment, we are entitled to charge a flat fee for each invoice pursuant to Section 288(5). This does not affect our entitlement to assert any other claims for damages due to default of payment.

4. Contract term, termination

  1. The contract term is based on the respective order.
  2. The right to termination for cause remains unaffected.
  3. A party may serve termination for cause for the following reasons:
    1. If the other party breaches major contractual duties where said breach is not rectified despite the contracting party having been served a warning and reasonable deadline. If a warning and deadline are not necessary as the circumstances are unreasonable;
    2. If the Customer breaches the duties incumbent upon it in sections 13 and 14, thus rendering it unreasonable for us to continue working with it;
    3. If the Customer defaults payment by more than 60 days for an amount exceeding 5,000 euros;
    4. If the Customer files for bankruptcy, bankruptcy proceedings are initiated, and rejection of the opening of bankruptcy proceedings due to a lack of assets on the part of the Customer;
  4. Terminations must be submitted in writing. Text form is sufficient if the contract was concluded online.

5. Liability

  1. We are liable without limitation in the event of intent and gross negligence.
  2. In the event of slight negligence of material contractual duties, our liability will be limited to foreseeable damages typical for this type of contract. Material contractual duties are an abstract description of those obligations whose fulfilment is indispensable for the proper implementation of a contract and on whose fulfilment the Customer can usually rely. The period of limitation is one year.
  3. Section 11(2) does not apply to damage claims for harm to life and limb, in the event of fraudulent acts, in case of assumption of a guarantee, or for claims arising from the German Product Liability Act (ProdHaftG).
  4. For the remainder, liability is excluded, irrespective of legal grounds.

6. Warranty claims

  1. Upon commencement of contract performance or campaign launch, the Customer will verify the published advertising assets or our advertising activity without undue delay and submit any errors or defects to us in writing. Obvious defects must be reported within three working days based on the Customer’s location. Once discovered, hidden defects must be reported within the same deadline. For the remainder, the Customer is subject to the duties set out in Section 377 of the German Commercial Code (HGB).
  2. We are entitled to choose the type of remedy within the scope provided for by German law.
  3. The period of limitation for warranty claims is one year. This does not apply to warranty claims for intent, gross negligence, harm to life and limb, in case of assumption of a guarantee, or for claims arising from the German Product Liability Act (ProdHaftG).

7. Using the Customer as a reference and for market research purposes

  1. The Customer permits us to use, to a reasonable and appropriate extent, our advertising activities and services on behalf of the Customer as a reference for our own promotional purposes (particularly on our website). The Customer must inform us if it does not want us to do this.
  2. In order to evaluate the effectiveness of the advertising options we offer, including their reach and intended target audiences, we are permitted to forward the data we collect for the Customer in connection with our advertising services to third parties. This data does not include personal data for which we are not the processor under EU privacy law. We are also permitted to use the data derived thus for our own business activities and promotional purposes. This includes, in particular, the Customer’s company, the advertised product, the ad format, placement, ad impressions and gross advertising revenue.

8. General provisions

  1. At the time of concluding the contract, the parties to the agreement have not entered into any deviating oral agreements which have not been set out in writing. Any previous agreements the parties reached about the subject matter of the contract are hereby invalid.
  2. Should any of these terms and conditions be or become invalid or unenforceable, in whole or in part, or should a necessary provision not be provided for here, this does not affect the validity and enforceability of the remaining provisions of this contract.
  3. A contracting party is only permitted to exercise its right of retention or right to offset if the underlying counterclaim is legally valid or undisputed.
  4. The rights and duties arising in connection with this contract or the entire contract may only be assigned to a third party with the express permission of the other contracting party. Permission may not be refused unfairly.
  5. This contract is governed exclusively by the laws of the Federal Republic of Germany to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). International private law does not apply unless it is indispensable.
  6. The place of performance and delivery is Hamburg, Germany.
  7. Hamburg, Germany, is the sole place of jurisdiction over any and all disputes arising in connection with this agreement. We are permitted, however, to take legal action at the Customer’s general place of jurisdiction.

PART II – Provisions governing advertising options

9. Applicability of part II and conclusion of contract

  1. Part II of these terms and conditions applies in addition to part I and covers contracts governing advertising options in the form of products provided by XING.
  2. The minimum booking value of an order depends on the respective advertising asset (e.g. video ad) and has a net total amount of at least 5,000 euros following any and all discounts and agency commissions. Bookings via the XING AdManager self-booking tool are excluded from the preceding stipulation.
  3. If our principal is an agency, it is then a Customer for the purposes of these terms and conditions of business and concludes the contract with us in its own name and on its own account. In this case, there is no direct contractual relationship between us and the advertiser. Should the agency not act in its own name, but on behalf of the advertiser, and should it intend to conclude a contract with us in the advertiser’s name and on the advertiser’s account, it must make this clear to us before conclusion of a contract and provide us with all of the information needed to identify the advertiser as the contracting party. We are entitled to demand the agency furnish proof of authorisation to represent an agency.

10. Definitions

  1. ‘Advertising activities’ refers to the services rendered on behalf of the customer which are subject to these General Terms and Conditions of Sale, in particular services performed to present and disseminate the Customer’s advertising assets.
  2. ‘Advertising assets’ refers to images, videos, animations, text, moving images (e.g. in banners) or other forms of advertising which, when clicked on, direct users to a website defined by the Customer or enable some other form of interaction.

11. Use of advertising services by the Customer

  1. If the Customer is granted the right to use agreed advertising services during a given period of time, the Customer must meet its campaign duties (e.g. provision of advertising assets and links) in good time so as to enable us to perform the contract properly within the remaining time available.
  2. If we enter into an agreement whereby the Customer can use advertising services without specifying a specific period of performance, the contract must be fulfilled within one year of conclusion.

12. Our contractual duties

  1. We post and deliver advertising assets as agreed with and subject to approval by the Customer, subject to the agreements reached in the order, for the agreed number and type of advertising assets using the agreed advertising options.
  2. Unless expressly agreed, we do not grant the Customer any exclusion of competition.
  3. In the event of force majeure, we are exempt from our duty to perform. This includes, in particular, technical system faults that do not fall within our contractual remit as well as administrative or court orders. In such cases, the advertising activity is to be delivered at a later time to be agreed with the Customer, provided this is reasonable for the parties.

13. Customer duties, advertising assets

  1. The Customer is obliged to support our efforts to the extent required. It will, in particular, meet all of the technical requirements incumbent upon it to ensure proper fulfilment of the contract, and it will do this without charge. The Customer will, at our request, supply all of the documentation, information and data it has available that we require to render the contracted services. For the duration of the contract, the Customer will appoint a knowledgeable contact person with the required expertise.
  2. The Customer’s advertising assets must meet the agreed technical requirements. If there is no corresponding agreement in place, our technical specifications for advertising assets will apply. These technical specifications will be provided upon request.
  3. Unless agreed otherwise, the Customer’s advertising assets and any other content it needs to supply for advertising activities must be sent to cs.marketingsolutions@xing.com in the agreed format (JPG, etc.) by the following deadline:
    1. Five working days before campaign launch for display or video advertising;
    2. Four weeks before campaign launch for marketing activities such as sponsored mailings and sponsored articles;

    Any deviations from this must be immediately agreed in writing with XING Marketing Solutions.

  4. If, for the purpose of an advertising activity, the Customer’s advertising assets are to be dynamically integrated by IT systems we do not operate, we must be informed thereof at least five working days prior to commencement of use of said IT systems. Any significant change to this requires our consent, which we will not withhold unless there is a justified reason for doing so, such as a breach of section 14.
  5. If the Customer fails to comply with the above deadlines, we will commence delivery of the advertising asset within a reasonable period of time following receipt, provided the necessary resources, especially advertising space, are available at the agreed terms.
  6. In the event of delayed or non-delivery of advertising assets, it is no longer possible to ensure proper fulfilment of the campaign, and the campaign is not eligible for reimbursement by way of a credit note. If advertising assets are delivered late not at all, the Customer is obliged to pay the full order value. This also applies if assets are not delivered in full.
  7. We do not check the advertising assets supplied by the Customer for legal compliance or for compliance with the terms set out in this contract unless there are any obvious breaches. We therefore reserve the right to raise legal, technical or other objections to advertising assets, also retrospectively.
  8. The Customer transfers to us any and all rights pertaining to the advertising assets it supplies us, and to any services provided for performance which we require to fulfil the agreement. This includes, in particular, the right to use, save, edit, expand, disseminate, duplicate and publicise advertising assets, and to transfer advertising assets to other data media, to reproduce advertising assets as images and audio, or to otherwise modify them. Said rights are transferred without any limitation of territory and entitle us to conduct advertising activities using all known technical methods and via all known forms of online advertising and in-app advertising.
  9. For backup purposes, the Customer must make its own copies of the advertising assets etc. it supplies us.
  10. If the Customer requests an amendment or replacement of advertising assets after delivering them, it must then reimburse us for the time and effort required to do so at typical, at the very least reasonable, rates for such services.
  11. If an advertising activity is to include a link to other websites we do not operate, we must be informed thereof before the campaign launch. We are entitled to reject a campaign launch if these websites infringe upon third-party rights or laws, or if the German Advertising Standards Council initiates a complaints procedure.
  12. We do not archive advertising assets for the Customer.
  13. Any agreed due dates and deadlines will be extended by the length of time by which the Customer neglects its duty of cooperation despite being warned thereof, or if it is responsible for the delay in any other way, in turn preventing us from rendering our services. When we demand cooperation, a warning is unnecessary if we already set a reasonable deadline or agreed a delivery date.
  14. The Customer will inform us without undue delay of any faults or defects to our service. When doing so, the Customer will describe the fault or defect as accurately as possible based on the information available and expedient to rectifying the situation. Should the Customer not be in a reasonable position to provide us with this information, it is of no consequence to our duty to perform.
  15. The Customer warrants that
    1. it holds the rights to all the advertising assets it sends us, as well as the rights to all other content and to linked landing pages which are necessary to fulfil the contract, and that said advertising assets and content do not break the law or infringe upon third-party rights;
    2. contract performance does not infringe upon any other third-party rights or laws for reasons beyond our control;
    3. the advertising asset or advertising activity is not expedient to damaging XING’s positive image provided the circumstances in question were not known prior to the campaign launch;
    4. the advertising asset or advertising activity is not expedient to misleading or deceiving customers and users of XING’s products and services as a result of the content of its advertising activity, the products and services promoted, or the identity of the advertiser or provider of the product and/or service;
    5. the advertising asset or advertising activity is not used to influence public opinion (fake news) and that anyone who reacts to the advertising asset is not redirected to websites or offers containing such information;
  16. In the event of advertising assets that are not readily identifiable as advertising, the Customer will add a term to explicitly denote that the content is advertising. Should the Customer fail to do so, we are authorised to add such a term prior to the campaign launch.
  17. The Customer will hold us harmless and indemnify us against any and all justified third-party claims as well as any fines, penalties or sanctions imposed upon us due to a culpable breach of duties incumbent upon the customer as provided for in Section 13. Our entitlement to indemnification also includes adequate fees for legal consultations and representation. The Customer is obliged to support us free of charge, in good faith and to the best of its abilities, in defending against third-party claims and in our legal defence against third-party claims.

14. Technical requirements, data protection

  1. The Customer needs to conclude an agreement with us if it intends to use its own or third-party ad servers or other technical systems to perform the advertising activity. The Customer must ensure that the systems it uses are fully compatible with the systems we use. At the Customer’s request, we will provide the customer with the corresponding requirements and specifications.
  2. Advertising assets and other content the Customer serves or has us serve in connection with advertising activities, and linked landing pages in its advertising assets must be free of viruses and other malware. The Customer will use state-of-the-art protective measures to ensure that the end devices of people who receive its advertising assets or who visit its landing pages will not be damaged or otherwise subject to attack by viruses or other malware.
  3. Unless agreed otherwise, we render our services as the controller under EU privacy law, not as the processor on the Customer’s behalf.
  4. If the Customer would like to use the advertising activity we carry out to process the advertising recipients’ personal data within a scope for which we are responsible under data protection law, such as serving a cookie and/or tracking pixels together with the advertising asset on a website we operate, the customer must comply with data protection law and obtain our consent before doing so. To this end, the Customer must inform us at least one month before commencement of such data processing what kind of personal data it would like to process, to what end, and on what legal grounds. It must furnish us with all other information it has available which we deem necessary to be able to comply with data protection requirements and law.
  5. In particular, we are entitled to withhold our consent for processing as described in 7(4) if we consider the Customer’s planned processing to be in breach of data protection law, or if we do not have all of the information available we deem necessary to be able to judge whether said processing complies with data protection law.
  6. If required to ensure permissibility of processing as described in 7(4), the parties will conclude a data processing agreement in line with our requirements as required by section 28 GDPR.
  7. If, following our review, the Customer’s planned processing is only permissible if we provide those affected with opt-in or opt-out options and/or amend our privacy policy correspondingly, we are permitted to make our consent as described in 7(4) contingent upon the Customer reimbursing us the expenses we incur by doing so. If we hold the view that the incurred expense is unreasonable, we can refuse to provide our consent as described in 7(4).
  8. The Customer will hold us harmless and indemnify us against any and all justified third-party claims as well as any fines, penalties or sanctions imposed upon us due to a culpable breach of duties incumbent upon the customer as provided for in Section 14. Our entitlement to indemnification also includes adequate fees for legal consultations and representation. The Customer is obliged to support us free of charge, in good faith and to the best of its abilities, in defending against third-party claims and in our legal defence against third-party claims.

15. Fees and billing

  1. Billing of our services will be based on reports generated by the systems we use, particularly our ad server. For the duration of the campaign, the report will be e-mailed to the Customer or made available to the Customer via its dashboard in the AdManager self-booking tool. Any complaints the Customer has regarding the accuracy of the report must be lodged within three working days of the customer becoming aware of this, at the latest within two weeks of receiving the final report. Our reports will be deemed accurate and approved if no complaints are lodged by the required deadline.
  2. We offer agencies 15% commission on revenues for booking XING advertising inventory in the name of the Customer or on its own account.

16. Right to refuse performance

  1. As well as circumstances governed by law, we are entitled to refuse or suspend performance of our services in the following cases:
    1. if the Customer breaches its duties as set out in Sections 13 and 14;
    2. if the German Advertising Standards Council initiates a complaints procedure against the advertising activity;
    3. if, following conclusion of contract, there are grounds of a content, origin or technical nature we deem unreasonable for us to perform the advertising activity;
  2. We will inform the Customer without undue delay if we (intend to) block its advertising asset. We must provide a reason for doing so and offer the Customer an opportunity to respond with a reasonable deadline. If we cannot be reasonably expected to wait any longer, we are entitled to block advertising assets immediately.
  3. If we refuse to continue posting an advertising asset for the aforementioned reasons, our remuneration entitlement will be reduced by the saved expenditure if sustained contract performance is unreasonable and we therefore reject it. Otherwise, the Customer is obliged to restore without undue delay a state that is in accordance with the contract, in particular to provide an advertising asset in line with the contract.

17. Contract term, termination

Aside from the general provisions, the Customer may cancel orders in text form as follows:

    1. Display advertising (banner ads): Free cancellation up to three weeks prior to campaign launch. In the event of subsequent cancellation, the following cancellation fees will apply: Cancellation up to five working days before campaign launch: 50% of the agreed fee, cancellation up to three working days before campaign launch: 80% of the agreed fee, cancellation within three working days of campaign launch or later: 100% of the agreed fee. The Customer will be billed in full for technical booking costs incurred up to the time of cancellation, e.g. streaming or mobile services.
    2. Other advertising activities, e.g. mailings, sponsored articles, content teasers, AdManager vouchers: Cancellations are not possible - 100% of the agreed fee will be due. In individual cases, the services (individual ads) may be shifted to a different format or postponed to a subsequent quarter. This does not affect the Customer’s payment obligation.

PART III – Provisions governing employer branding

18. Applicability of part III

Part III of these terms and conditions applies in addition to part I and covers contracts governing XING Brand Studio services related to employer branding, i.e. services in connection with defining, building up or boosting a company’s employer brand.

19. Services

  1. Depending on the contract concluded with the Customer, we offer, in particular, the following employer branding services:
    1. Brand Studio analysis, analysis of the current employer branding strategy and listing of optimisation options
    2. Brand Studio concept, positioning development based on a suitable employer value position derived from surveys and workshops
    3. Brand Studio content, production of content to communicate the employer brand attributes using various advertising assets
    4. Brand Studio campaign, dissemination of brand content via relevant social media channels within and beyond the XING universe
  2. Details of the services in Section 19(1)(a+b) are based on the respective contract with the Customer. Given this, we owe the Customer an analysis and consulting service, but we do not provide any warranty as to the success of the service.
  3. When commissioning services pursuant to Section 19(1)(c), we develop a content strategy proposal for the customer based on the given agreement. This strategy is designed to achieve the defined employer branding goals. We will also prepare the communication and advertising assets to be used to achieve said goals. The agreed fee for the services to be rendered includes two revision loops in which we will – insofar as possible and reasonable – incorporate any appropriate changes to the services the customer requests and amend the results of the services accordingly.
  4. Details of the services in Section 19(1)(d) are based on the respective contract with the Customer. Given this, we owe the Customer a consulting service, but we do not provide any warranty as to the success of the service. Part I above applies to the implementation of advertising activities. Should we book third-party advertising inventory to carry out advertising activities, this will take place in the name of and for the account of the Customer. We are entitled to charge a flat fee of 15% to cover advertising inventory costs incurred by managing and monitoring advertising activities involving third-party advertising inventory.

20. Customer duties

  1. The Customer is obliged to support our efforts to the extent required. It will, in particular, meet all of the requirements incumbent upon it to ensure proper fulfilment of the contract, and it will do this without charge. The Customer will, at our request, supply all of the documentation, information and data it has available that we require to render the contracted services. For the duration of the contract, the Customer will appoint a knowledgeable contact person with the required expertise.
  2. If the Customer supplies us with materials, content, etc. for performance, they must comply with the law, must not infringe upon any third-party rights, and must be fit for their given purpose. The Customer will hold us harmless and indemnify us against any and all justified third-party claims as well as any fines, penalties or sanctions imposed upon us due to a culpable breach of duties incumbent upon the customer as provided for here in 20(2). Our entitlement to indemnification also includes adequate fees for legal consultations and representation. The Customer is obliged to support us free of charge, in good faith and to the best of its abilities, in defending against third-party claims and in our legal defence against third-party claims.
  3. We do not check the materials, content, etc. supplied by the Customer for legal compliance or for compliance with the terms set out in this contract unless there are any obvious breaches. We therefore reserve the right to raise objections, also retrospectively.
  4. The Customer transfers to us any and all rights pertaining to the materials it supplies us for performance which we require to fulfil the agreement. This includes, in particular, the right to use, save, edit, expand, disseminate, duplicate and publicise advertising assets, and to transfer advertising assets to other data media, to reproduce advertising assets as images and audio, or to otherwise modify them.
  5. For backup purposes, the Customer must make its own copies of the materials, content, etc. it supplies us.
  6. Any agreed due dates and deadlines will be extended by the length of time by which the Customer neglects its duty of cooperation despite being warned thereof, or if it is responsible for the delay in any other way, in turn preventing us from rendering our services. When we demand cooperation, a warning is unnecessary if we already set a reasonable deadline or agreed a delivery date.

21. Cancellation of workshop or seminar appointments

The Customer is entitled to cancel workshop or seminar appointments without charge up to four weeks before the first day of the appointment. In the event of subsequent cancellation, the following cancellation fees will apply: Cancellation up to ten working days before the first day of the appointment: 50% of the agreed fee; cancellations within ten working days of the first day of the appointment: the agreed fee is due in full. The Customer will be billed in full for third-party costs incurred up to the time of cancellation, e.g. renting rooms or equipment.

22. Rights

We assign to the Customer the rights required for it to use our services as contractually agreed. We also assign the Customer a global right to use and exploit, for its own purposes, advertising assets we create on its behalf for a period of two years from the date of delivery. We do not assign the right to edit advertising assets, except for technical adjustments required to accommodate agreed uses.

23. Fees

  1. Third-party services, e.g. image licences and external service providers, which we use to comply with the duties incumbent upon us as agreed with the Customer will be billed separately from our fees. We are entitled to impose a surcharge of 15% on such third-party services to cover our management costs.
  2. Travel and other expenses for trips outside of Hamburg which have been agreed upon with the Customer will be billed along with submission of proof of the incurred costs.