You are interested in the position as 1st Level Support Engineer (m/w/d) at Utimaco Management Services GmbH?
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Please note that the position is only available to applicants from Germany.
The language requirements for this position are: German - Conversational, English - Fluent.
The estimated salary range from XING does not necessarily correspond to the salary range of this job offer.

You are the first point of contact for technical inquiries and ensure that IT issues are resolved quickly and reliably. You work with Windows environments, servers, and Active Directory, and you support users in a hybrid IT landscape. The role offers you a hands‑on introduction to system administration and opportunities for development in the IT field.

Activities

• Provide 1st level support
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups
• Monitor system performance and troubleshoot hardware/software issues
• Support Active Directory, DNS, DHCP, and Group Policy
• Respond to user support requests and resolve technical problems in hybrid environment
• Document procedures and configurations

Requirements

• Basic knowledge of Windows Server environments (2016/2019/2022)
• Experience supporting end users on Windows operating systems (Windows 10/11), including troubleshooting software, hardware, and connectivity issues
• Familiarity with Active Directory and basic network protocols as well as Entra ID
• Some experience with virtualization (e.g., Proxmox, VMware) is a plus (optional)
• Strong problem-solving and communication skills

Application Process

1. After your application, the first thing you will do is get to know your potential new team leader in a Teams Interview.
2. After that, we look forward to inviting you to our office in Aachen. There you will get to know other team members and our recruiter. You will also get an insight into our working places.
3. If everything fits, you will receive a contract offer afterwards that you can look at at your leisure.

About the Company

Utimaco is an international provider of IT security solutions and cybersecurity technologies with headquarters in Aachen (Germany) and Campbell (USA). For over 35 years, we have been developing innovative solutions for the protection of people, data and communications that meet the highest standards.
We are the world's leading manufacturer of hardware security modules and compliance solutions in a wide range of industries such as automotive, banking, telecommunications and many more.

Become part of our team and help us make the digital world more secure - together we are shaping the future of IT security!