Head of Sales and Customer Service

Founded in 1968, SKAN is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organisation have made SKAN a market leader and a key partner to industry and research laboratories.

At SKAN, healthy growth is important to us. We are always looking for talented individuals to fill a wide range of roles. Apply now!

In this key position, you will take over the management of a central area of the Life Cycle Support division (our service business) and actively shape the further development of the division—with the clear goal of sustainably advancing our growth ambitions. You will be responsible for customer service, sales and sales engineering and will lead the two existing department heads in these areas. For this position, we are looking for an inspiring personality with drive and a focus on leadership.

• Leading the global strategic direction of the department and the collaboration across all SKAN locations
• Developing and implementing processes, tools, and technologies in your area of responsibility to maximize customer value
• Improving and harmonizing processes and promoting standardization
• Managing interfaces, stakeholders, and partnerships, both internally and externally
• Leading, implementing, and prioritizing projects and programs
• Leading, inspiring, coaching, and developing teams

• University degree in engineering or business administration
• Several years of professional experience in sales, ideally in sales management
• Experience in managing teams and team leaders in an international environment
• Professional experience in industry, manufacturing, technology, and/or the medtech sector
• Willingness to travel worldwide at least 20% of the time
• Business fluent in German and English; another foreign language is an advantage

• Visionary mindset with a proactive and energetic personality
• Ability to develop business opportunities / proven talent for tapping into new business opportunities
• Excellent team player
• Creative, flexible, entrepreneurial, and analytical
• Highly self-motivated with a strong interest in learning
• Confident and professional with customers and highly customer-oriented
• High level of commitment and sense of responsibility

• An open and collegial corporate culture
• Freedom for ideas
• Participation in sports and leisure activities
• Promotion through further training, especially at our SKAN Academy
• Intensive and job-oriented introduction
• Short decision-making paths and flat hierarchies
• Open communication policy
• 6 weeks holidays and the possibility of further holidays

To apply, please upload your complete application documents (resume, diplomas, and references) to our career page. We are not currently working with external service providers or recruitment agencies for this position. For questions please contact Viviane Braxton.