Work Flexibility: Field-based

Your Mission

• Coordinate installation, preventative, and reactive maintenance of KARL STORZ medical devices, including OR1 and telepresence equipment.

• Collaborate with internal engineers, global technical teams, and external contractors to resolve customer issues efficiently.

• Provide technical support and repair services both onsite and in-house, including diagnostics, maintenance, software updates, and remote assistance.

• Ensure compliance with safety standards (AS/NZS3551) and company quality policies (ISO9001).

• Manage spare parts usage, documentation, and reconciliation accurately.

• Prioritise and respond to customer technical inquiries promptly, and communicate clearly at each service stage.

• Estimate service costs for quotations and prepare equipment properly for international repairs when needed.

• Maintain accurate service records in repair databases and uphold data confidentiality and intellectual property protection.

Your Talents

• Tertiary qualifications in electronics, electrical engineering or biomedical engineering is essential.
• Excellent knowledge of biomedical equipment, including the operation of and use of biomedical test equipment is preferred.
• Strong electronic skills including understanding common circuits and component-level electronic troubleshooting skills.
• The ability to read and understand schematics & the ability to carry out fine electronic and mechanical repairs including complex soldering tasks.
• Technical equipment fault-finding skills is highly regarded.
• An understanding of hardware including modules, power supplies and control signal conventions.
• An understanding of imaging acquisition, common video/audio signal types, hardware and software modules is preferred.
• A solid understanding of operating systems, networking and programming objectives.

Your Benefits

• Leave Benefits (Annual Leave, Sick Leave, Parental Leave, etc.)
• Birthday Benefits
• Transport Allowance (if applicable to role)
• Onsite Parking
• Accessibility to Public Transport
• Flexible Work Arrangements
• Wellness Programs and Activities
• Professional Development Opportunities
• Global Exposure & Business Travel Opportunities (if applicable to role)
• All other statutory benefits