2nd level IT Support Analyst (Identity Access Management experience) (m/f/d)
IT / Telecom / Internet
Main Information:
- Location: Basel, Switzerland
- Start Date: ASAP (Latest: July 2025)
- Workload: 100%
- Contract Duration: 12 + 12 months (extension possible)
Why This Role?
- Work in a fast-paced IT environment supporting IAM solutions
- Provide VIP and senior management IT support
- Collaborate with cross-functional IT teams and security specialists
- Gain hands-on experience with Active Directory, SailPoint & Microsoft
- Contribute to knowledge-sharing and ITIL-compliant service delivery
Key Responsibilities:
- Deliver 2nd-level IT support , including IAM request management and administration
- Monitor & report SLAs , analyze incident trends, and drive problem management improvements
- Collaborate with IT and Security teams to maintain effective ITIL-based processes
- Provide VIP/Senior Management support and assist with high-level meetings
- Manage virtual meeting support, mobile device configuration , and incident monitoring
- Ensure smooth on-call and on-site support when required
What You Need to Succeed:
- Proven experience in IAM support & administration
- Strong understanding of incident & request management processes .
- Knowledge of ITIL best practices and SLA monitoring
- Experience working with Active Directory, SailPoint & Microsoft Entra ID
- Strong communication and problem-solving skills
- Willingness to provide on-call and after-hours support as needed
- Experience with virtual meeting support, hardware repairs, staging computer devices, and client hardware installations etc.
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