2nd level IT Support Analyst (Identity Access Management experience) (m/f/d)

Main Information:

• Location: Basel, Switzerland
• Start Date: ASAP (Latest: July 2025)
• Workload: 100%
• Contract Duration: 12 + 12 months (extension possible)

Why This Role?

• Work in a fast-paced IT environment supporting IAM solutions
• Provide VIP and senior management IT support
• Collaborate with cross-functional IT teams and security specialists
• Gain hands-on experience with Active Directory, SailPoint & Microsoft
• Contribute to knowledge-sharing and ITIL-compliant service delivery

Key Responsibilities:

• Deliver 2nd-level IT support , including IAM request management and administration
• Monitor & report SLAs , analyze incident trends, and drive problem management improvements
• Collaborate with IT and Security teams to maintain effective ITIL-based processes
• Provide VIP/Senior Management support and assist with high-level meetings
• Manage virtual meeting support, mobile device configuration , and incident monitoring
• Ensure smooth on-call and on-site support when required

What You Need to Succeed:

• Proven experience in IAM support & administration
• Strong understanding of incident & request management processes .
• Knowledge of ITIL best practices and SLA monitoring
• Experience working with Active Directory, SailPoint & Microsoft Entra ID
• Strong communication and problem-solving skills
• Willingness to provide on-call and after-hours support as needed
• Experience with virtual meeting support, hardware repairs, staging computer devices, and client hardware installations etc.