Customer Service Representative (m/f/d)

start date: 03.11.2025
end date: 31.10.2026 (with the chance of extension)
workload: 60%, (Tue, Wed, Fri - with flexible workdays prefered)
location: Basel (CH)

Reception Services:

• To carry out normal Reception duties such as dealing with visitors and staff (issuing badges, maintaining visitors list, preparing materials for new staff, etc)
• organize the company’s incoming/outgoing mail (post and courier)
• organize the company’s parking facilities; ordering taxis
• distribute documents and publications as necessary.
• organize starters/leavers with the WAVE ware System; to assist with the organization of office workplaces e.g. update door signs, and update the telephone lists etc.
• carry out routine clerical tasks as assigned (operate a variety of standard office machines); to carry out word processing, filing, mailings etc as required;
• assist seminar preparations; to organize catering facilities, prepare Meeting rooms according to customer needs (organize tables and chairs, open connecting walls)

Office security and HSE:

• assist with the BCC Security & Safety Concept, participate in any relevant training and perform the assigned tasks in an emergency or training exercise.

General services and administration:

• ensure stocks are replenished in good time (e.g. stationery, office supplies, etc) and assist with the procurement, storage and distribution of such items
• report any complaints/repairs/requests to FM Support and follow-up on any incidents.
• attend the reception Team Meeting weekly (Basel/Zürich team)

Your Profile:

• must be a team player
• excellent communication and organizational skills
• able to work accurately, quickly and neatly
• able to work without supervision
• good presentation, outgoing personality and a pleasant manner
• be able to help visitors and staff in a friendly, effective and efficient manner
• punctuality and adherence to relevant health & safety procedures essential
• be flexible concerning working hours in order to meet the demands of the position
• hotel or customer service training is a strong plus
• English and German language skills are mandatory, every other language is a plus
• computer skills (Outlook, Microsoft)