Location: Remote-first (Berlin HQ) Start Date: As soon as possible Team: Customer Support Company: bookingkit GmbH

ЪЉІ About Us

At bookingkit, Europe's leading booking and reservation software for tours and activities, big changes are on the horizon. Our goal by 2030 is to create an AI-powered Success Platform enabling Attractions like museums, sights, and theme parks to grow ticket sales and simplify ticket operations. And that's where you come in: We are looking for you as a Customer Support Manager (m/f/d) to drive us forward on this exciting journey. This is a part-time (20h/week) position. Hybrid or remote, the work setup choice is yours.

Ъј» What You'll Own

Рђб Independently manage and resolve low to medium complexity customer cases across different channels.

Рђб Effectively leverage internal processes and best practices to deliver consistent and high-quality support.

Рђб Run small to medium-sized projects to improve support operations, from defining requirements to execution.

Рђб Serve as a knowledgeable product expert, guiding customers and troubleshooting issues effectively.

Рђб Manage stakeholder communication, balancing business drivers and customer needs to ensure positive outcomes.

ЪДа You Bring

Рђб Proven experience solving customer issues through various channels. YouРђЎll work primarily with chat and email through Intercom, and occasionally on video calls.┬а

Рђб A strong understanding and familiarity with technical products.

Рђб Demonstrated ability to manage small to medium-sized projects, including planning, execution, and analysis.

Рђб Excellent stakeholder management skills with the ability to connect with B2B customers and understand their concerns.

Рђб The ability to remain objective, analyze facts, and troubleshoot issues with a clear understanding of business impact.

Рђб Professional fluency in Italian (C1 level or equivalent). You are confident in handling business and technical communication with customers in Italian.

ЪїЇ Why bookingkit

Based on feedback from our team, here are some of the reasons you'll thrive with us:

Рђб Transparent Compensation : We offer a competitive and clear compensation model to reward your success and contributions.

Рђб Strong Team Spirit : Be part of a multinational and multicultural team. We foster a collaborative environment with team events and transparency from our approachable C-Level leadership.

Рђб An Exciting & Diverse Market : You will be working with the "fun industry," solving interesting challenges for a wide variety of unique businesses.

Рђб Commitment to Growth : We are actively investing in the development of our software and are focused on creating more transparent career paths and options for our team.

Рђб Remote-first : Work from anywhere in Europe or from our modern Berlin HQ.

ЪЈє Our Vision & Mission

Our future is clearly defined:

Рђб Our vision is to create a world where our technology makes booking and marketing experiences a breeze.

Рђб Our mission is to develop bookingkit into the ultimate integrated booking technology for professional European attractions.

Ready to be part of this exciting journey and make an impact? Apply now and learn more about us and this opportunity in a 30-minute videocall with our recruiter, Amanda ! Ъџђ

Locations

Bookingkit HQ (Berlin)

Remote status

Hybrid