Customer Support New Media Entertainment (m/f/d)

Referenznummer: 860524855

10117 Berlin

This role is all about music, film and television distribution. With a holistic approach to sales and marketing combined with industry-leading technology and operations, you will be engaged in the premier league of customer service.

In your (m/f/d) new position in the customer service department you will:
- Promptly handle inbound inquiries via calls, emails and chats from external and internal customers
- Keep retail partner informed about delivery status, utilizing multiple channels including email, phone, chats
- Identify internal and external customer needs, clarify information, research issues and provide solutions
- Proactively follow through with necessary communications
- Engage in continuous learning to improve knowledge and performance level

Your knowledge and skills:
- Ability to maintain effective relationships with coworkers, retail partners, delivery teams, and supervisors.
- Excellent written and oral communication skills with active listening in Swedish
- Computer proficiency: particularly Microsoft applications and other operational systems
- Ability to work independently, effectively with minimal supervision, and as a member of a team, making quality, on-demand decisions.
- Detail oriented, problem solver, positive attitude and flexible concerning working hours

Wir freuen uns Sie kennenzulernen!

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