The role

As a Data Scientist in our Global Consumer Alliance, you will be at the forefront of creating the right ecosystem at HelloFresh so that we are truly customer centric in everything we do. Our Global Customer Experience (GCX) team’s mission is to understand our customers’ journeys and empower market leads with insights and intelligent solutions that improve satisfaction, retention, and efficiency. We build scalable models and GenAI systems that turn unstructured feedback into actionable sentiment insights, personalize compensation to balance cost with loyalty, and enhance every customer interaction — from self-serve automation to agent-led support.

We are looking for a Data Scientist with experience in translating complex customer and behavioral data into measurable business impact — skilled in predictive modeling, NLP or GenAI, and passionate about using data to shape meaningful customer experiences. If you enjoy working with diverse data sources, solving open-ended problems, and driving tangible improvements for millions of customers, this could be the perfect role for you — and you might just be our missing ingredient.

What you’ll do

• Partner with data scientists and other engineers in a cross-functional team.
• Design, implement, and deploy full-stack scalable machine learning models with a focus on maintainability, observability, scalability and stability.
• Maintain high-quality, version-controlled code repositories for the various working environments and products.
• Drive day-to-day operations for our complex, ambiguous and large scale AI/ML products.
• Collaborate with our business stakeholders to ensure the successful adoption of our AI/ML products.

What you’ll bring

• A passion for solving complex business problems with machine learning and GenAI within a fast-paced business environment.
• Strong programming skills in Python and SQL. Previous experience with PySpark is a plus.
• Hands-on experience with designing and maintaining Machine Learning models, both supervised and unsupervised, for production use cases.
• Pick up new technologies and modeling methodologies quickly while solving actual business problems.
• Interest in working with next-gen Large Language Models (GPT, LLaMA, BERT, or Transformer-based architectures).
• Ability to communicate complex technical findings to both technical and non-technical stakeholders.

What we offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme and a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
• Invest in your growth with an annual learning & development budget, German language learning budget, and access to the HelloFresh Academy.
• Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access,wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!

#DataScience

If you are passionate about making a tangible impact and thrive in a fast-paced environment where your work directly contributes to a global purpose, we encourage you to apply – even if your experience doesn't tick every single box, we believe there are many ways to develop skills and grow with us.