Becoming part of Mercedes-Benz means finding your individual role and workspace to unleash your talents to the fullest. It means becoming your best self in a global automotive company that has the goal to build the most desirable cars in the world. Empowered by visionary colleagues who share the same pioneering spirit. Together for excellence.

We put Mercedes-Benz vehicles on the road - with passion and commitment!

As a subsidiary of Mercedes-Benz Mobility AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles - from smarts to buses. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible!
An international team of over 600 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg!

Our Team Retail BeNeLux Collections is looking for a new team member.

As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us so that you can expect relocation support and a structured onboarding and specialist training. In addition to our collectively agreed salary, flexible working time models and 30 days vacation per year, the benefits for our employees include a variety of employee discounts, a well-equipped fitness studio in our office building.

Your tasks will be:

• Manage an assigned retail customer portfolio and ensure effective contact strategies
• Reach out to delinquent customers using telephone and email; negotiate payment solutions while adhereing to regulatory requirements
• Apply conversation skills and make use of internal tools to identify & understand causes of arrears and assist towards possible solutions
• Research both online and through the internal optical archive to find contact numbers and email addresses of clients that cannot be reached
• Adapt communication strategies to cope with different customer attitudes
• Improve persuasion techniques through peer feedback and training
• Cooperate with colleagues in Brussels, Luxembourg and Utrecht
• Provide support to external collection partners in Belgium, Luxembourg and the Netherlands

What you bring to the table:

• Degree in Laws, Business Administration, Economics/Finance or a related field
• Strong professional experience in Customer Service
• Experience in customer services
• Knowledge of Collections will be considered as a plus
• Native speaker level in Language Dutch
• Proficiency in English
• Expert level in MS-Office (esp. Excel)

Soft skills:

• Driven to win
• Driven to continuously improve
• Perseverance
• Negotiation and communication skills
• Assertiveness
• Excellent teamwork skills
• Reliable and self-reliant way of working

This is a temporary position.

We look forward to receiving your online application with a resume, cover letter, and certificates. Please do not forget to mark your documents as "relevant for this application" in the online form and note the maximum file size of 5 MB.

Severely disabled applicants and applicants with equivalent status are welcome! The representation for severely disabled employees (sbv-berlin@mercedes-benz.com) will gladly support you in the application process.

For questions about the application process, HR Services will be happy to assist you via email at myhrservice@mercedes-benz.com or by phone: 0711/17-99000 (Monday to Friday between 10am-12pm and 1pm-3pm).

HR Services will be happy to help you with any questions you may have about the application process. You can reach us via the contact form or by phone at 0711/17-99000 (Mon-Fri 10am-12pm & 1pm-3pm).