Location: Berlin

Division: Ticketmaster International

Line Manager: Event Support Manager

Contract Terms: Working Student (20 hours per week)

THE TEAM

Global Client Support & Operations Organization has the mission to build a global support & operations center of excellence where all processes, tools & best practices are applied to all regions across the globe in order to achieve the highest levels of employee, fan & client satisfaction.

Our clients demand and value high service levels and we believe our people are the foundation to deliver great service. We are fortunate to have the most experienced and skilled operations experts on the field around the globe, regionally and locally, that have a deep understanding of our clients’ needs.

We continuously invest in people development and promote wide collaboration and team spirit to leverage our knowledge and experience to excel in client satisfaction. Mastering our knowledge on our ticketing products is also key in improving our service proposition and solving for our clients’ and local Markets’ needs and challenges day-to-day.

THE JOB

As an employee of the graphics department, you will actively support the organizer service in creating logo combinations for our ticket media. Your main tasks will include the use of common programs from the Adobe Creative Suite, in particular Photoshop and Illustrator. You will join a creative team focused on developing high-quality designs that reflect our company's brand identity and meet the needs of our customers.

WHAT YOU WILL BE DOING

• Collaborate with team members and clients to understand project requirements and objectives.
• Use Adobe Creative Suite tools such as InDesign, Illustrator, and Photoshop to execute design concepts.
• Ensure all designs adhere to brand guidelines and maintain consistency across different platforms.
• Prioritize tasks to meet deadlines.
• Communicate effectively with team members and stakeholders to ensure clarity and alignment on project goals.
• Contribute to a positive and collaborative work environment by sharing knowledge and ideas with peers.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Ideally Background in Graphic Design or related areas is a plus, but practical experience, a strong portfolio or interest in graphics are valued equally.
• Genuine enthusiasm for graphic design and ideally expertise in Adobe Creative Suite tools such as InDesign, Illustrator, and Photoshop.
• Time management skills, self-organization, and ability to work effectively under deadlines.
• Comfortable using PC systems, including Windows 11, with a willingness to learn new software tools as needed.
• Collaborative mindset with the ability to work well in a team environment.
• Professional working level German and good communication skills in English.
• Eagerness to learn and adapt to new graphic design techniques and processes.

YOU (BEHAVIOURAL SKILLS)

• Demonstrate strong problem-solving skills by proactively identifying and addressing challenges relevant to the role.
• Exhibit adaptability and flexibility in navigating dynamic work environments and evolving priorities.
• Communicate effectively with stakeholders, both internally and externally, fostering positive relationships and ensuring clarity in exchanges.
• Embrace innovation by contributing creative ideas and approaches to enhance processes and achieve departmental goals.
• Display a commitment to continuous improvement by seeking out opportunities for professional development and skill enhancement.
• Uphold integrity and ethical standards in all interactions and decisions, maintaining trust and credibility within the organization.
• Ideally, the candidate should be a student for at least 4 more semesters and be available to work on Mondays and Tuesdays.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.