KYC Operations Coordinator (m/f/d) full remote

as the central point of contact for cross-functional financial control matters — driving operational excellence, ensuring regulatory compliance, and optimizing processes throughout the payment value chain.

Responsibilities

• Coordinate and manage all operational KYC processes within the Payments department
• Perform quality assurance for B2B KYC cases
• Ensure adherence to internal control frameworks and regulatory requirements
• Create, maintain, and continuously enhance process documentation and control guidelines in close cooperation with the Anti-Money Laundering Officer
• Work closely with internal teams (Finance, Accounting, Compliance, Product) to align, streamline, and optimize operational workflows
• Monitor KPIs, payment flows, and control reports to detect irregularities and proactively mitigate risks
• Ensure SLA compliance for B2B onboarding processes
• Support month-end, quarterly, and annual closing cycles by preparing, validating, and reconciling payment-related data
• Conduct root-cause analyses and define corrective and preventive measures
• Coordinate change requests and improvements related to control processes in partnership with Tech and Operations teams

Requirements

• Degree in Business Administration, Finance, Payment Management, or a comparable discipline
• Several years of experience in B2B onboarding within a regulated environment (Payments or Banking)
• Solid understanding of B2B KYC processes
• Strong analytical skills with a structured and detail-oriented approach
• Excellent communication abilities and strong stakeholder management skills
• Proficiency in Excel/Google Sheets, Jira, Confluence, and ideally SQL or BI tools