Order Fulfilment Specialist

At hear.com, we believe that everyone should hear well to live well. Our mission is to bring high-quality hearing care to anyone, anywhere, and to change our customers' lives through better hearing.

As part of the world's fastest-growing hearing care company, our South African business is growing fast, aiming to become the go-to hearing care company in the country. To help us deliver great service every day, we're hiring an Procurement Specialist: a detail-oriented and dependable team member who ensures our customers receive the right hearing aids, at the right time, every time, without delay or mistakes.

This is a great opportunity for someone who enjoys admin and operations, takes pride in doing things accurately, and wants to help others. You'll work in a small, close-knit team and your care, accuracy and reliability will play a key role in keeping things running smoothly.

Your responsibilities:

• Proactively check our system for new customer orders and process them promptly.
• Place accurate orders with hearing aid manufacturers.
• Contact consultants to clarify any missing or incomplete order information.
• Track the status of all orders, and keep records updated.
• Follow up with manufacturers and audiology partner providers to check on orders, and resolve any issues or delays.
• Let your team members know if there are any delays or problems, to resolve them promptly.
• Keep all order records and documentation up to date and correct.
• Suggest and support improvements to the order fulfillment workflow and processes.
• Always communicate clearly and professionally with team members, manufacturers and audiology partner providers.

Your profile:

Mindset & Energy

• You are reliable and show up on time, your team members can always count on you.
• You are careful, detail-focused, and always double-check your work.
• You follow processes well and ask when you’re unsure.
• You enjoy completing tasks and keeping things organised.
• You stay calm and focused when there’s a high volume of requests.
• You are comfortable using computer systems and have a willingness to learn.
• You are friendly and polite in your communication.
• A "doer": you take pride in making sure things run smoothly behind the scenes.

Skills & Experience

• 2+ years of experience in admin, logistics, order processing, or customer support.
• A relevant certificate or diploma in Business Admin, Logistics, or similar is required.
• Confident using email, basic spreadsheets, and order systems (additional training will be provided).
• Excellent written and spoken English.
• Comfortable working with numbers (e.g. checking prices or product codes).

Working structure:

• Based in Cape Town with a focus on in-office collaboration.
• Immediate start preferred.

What we offer:

• A friendly, supportive workplace with people who care about their work.
• The satisfaction of helping others through your behind-the-scenes work.
• Training and support to grow your skills in operations and admin.
• A stable role with purpose in a growing international company.

To apply:

If this is aligned with who you are, we would love to hear from you.

Applications are accepted directly through greenhouse.

We offer a competitive salary, benefits, and a meaningful workplace where you can make a real difference.

About audibene/hear.com:
audibene/hear.com is one of the fastest-growing health-technology companies ever. Our unique digital business model has revolutionized the industry and the way hearing care is provided. Since we started our journey in Berlin in 2012, we have scaled up our team from 2 to over 1,200 people in 8 international locations from Denver to Seoul. Driven by our belief that every person should hear well to live well, we have helped hundreds of thousands of customers to bring the joy of life back.

Join us on our mission to transform the hearing care industry and change people's lives!

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