We put Mercedes-Benz vehicles on the road - with passion and commitment!

As a subsidiary of Mercedes-Benz Mobility AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles - from smarts to buses. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible!
An international team of over 600 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg.

As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us so that you can expect relocation support and a structured onboarding and specialist training. In addition to our collectively agreed salary, flexible working time models and 30 days vacation per year, the benefits for our employees include a variety of employee discounts, a well-equipped fitness studio in our office building.

Your tasks will be:

• Responsible for retail areas

• Negotiate with customer to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements

• Use negotiation tools to determine a customer’s reason for delinquency

• Provide proactive thinking to utilize internal "tool kit” to assist customer in determining the proper resolution (payment, restructure, voluntary surrender)

• Provide restructuring agreements to qualified customers

What you bring to the table:

• Degree in Laws, Business Administration, Economics/Finance or a related field

• Experience in customer services

• Proficiency in English

• Expert level in MS-Office (esp. Excel & Powerpoint)

Soft skills:

• Driven to win

• Driven to continuously improve

• Perseverance

• Negotiation and communication skills

• Assertiveness

• Excellent teamwork skills

• Reliable and self-reliant way of working

This is a permanent/temporary position.

We look forward to receiving your online application with a resume, cover letter, and certificates. Please do not forget to mark your documents as "relevant for this application" in the online form and note the maximum file size of 5 MB.

Severely disabled applicants and applicants with equivalent status are welcome! The representation for severely disabled employees (sbv-berlin@mercedes-benz.com) will gladly support you in the application process.

For questions about the application process, HR Services will be happy to assist you via email at myhrservice@mercedes-benz.com or by phone: 0711/17-99000 (Monday to Friday between 10am-12pm and 1pm-3pm).