Quality Lead Customer Service (f/m/d)
Quality Lead Customer Service (f/m/d)
Quality Lead Customer Service (f/m/d)
Quality Lead Customer Service (f/m/d)
Porsche Digital GmbH
Automobil- und Fahrzeugbau
Berlin
- Art der Anstellung: Vollzeit
- 61.500 € – 82.000 € (von XING geschätzt)
- Vor Ort
- Zu den Ersten gehören
Quality Lead Customer Service (f/m/d)
Über diesen Job
Aufgaben Aufgaben
- Coordination and decision of Quality Topics between all hubs as well as between Customer Relations Hubs (CRH) and Porsche AG (PAG)
- Professional leadership of QAs (incl. ensuring 1:1 communication with QAs, identification of improvement topics, ensuring operational QA tasks/ calibrations are done)
- Definition and monitoring of communication and Quality Processes
- Definition CRH Quality Strategy & Concept in alignment with PAG
- Innovation & Technology: Define objectives, identify & implement improvement topics and technology driven efficiencies
- Ensuring a constant information exchange & alignment between Training & Quality Lead
- Ensuring Quality reporting standards incl. KPI measuring and definition of improvement measurement
- Support in operational quality topics (e.g. evaluations of customer experts)
Anforderungen Anforderungen
- Well-structured, analytical and accurate analyst with several years of experience in international Quality Role, ideally in the automotive sector
- Excellent communication skills, both verbal and written, are a must
- Proficient in English and German
- Experience in Customer facing industries (e.g. retail, hotel...) in luxury would be a plus
- Worked in "six sigma” environment (first belt should be known & achieved)
- Experience in conceptional (strategy) work
- Personality: global mindset, team player, communicative, open, and empathetic, but also assertive
- Willingness to come to the office 4 days a week
Gehalts-Prognose
Unternehmens-Details
Porsche Digital GmbH
Automobil- und Fahrzeugbau