Reservation Agent (m/f/d) - Berlin Shared Service
Reservation Agent (m/f/d) - Berlin Shared Service
Reservation Agent (m/f/d) - Berlin Shared Service
Reservation Agent (m/f/d) - Berlin Shared Service
Marriott International, Inc
Hotelgewerbe
Berlin
- Art der Beschäftigung: Vollzeit
- 41.000 € – 45.500 € (von XING geschätzt)
- Vor Ort
- Zu den Ersten gehören
Reservation Agent (m/f/d) - Berlin Shared Service
Über diesen Job
Reservation Agent (m/f/d) - Berlin Shared Service
Berlin Shared Service CenterPOSITION SUMMARY
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Details
- Job title
- Reservation Agent (m/f/d) - Berlin Shared Service
- Position Type
- Full Time
- Job ID
- 25200484
- Pay Range
- Additional Info
- Career area
- Reservations
- Location(s)
- Berlin Shared Service Center
- Share
- Beware of recruiting scams. Marriott maintains a ‘no fees’ recruitment policy. We do not ask for money or charge fees to an applicant as part of the application process.