YOUR MISSION:

Join us in reimagining customer experience with Agentic AI. As a Senior Enterprise Engagement Manager (f/m/d) at Parloa , you are a core driver of customer success, value realization, and long-term growth across Parloa’s Enterprise segment. You guide customers from implementation through ongoing adoption, optimization, and expansion with a consultative approach—unlocking long-term business value for each client.

This is your opportunity to guide forward-thinking organizations through their AI and CX transformation, reimagining customer interactions through intelligent AI agents.

IN THIS ROLE YOU WILL:

• Act as the strategic advisor for enterprise clients, building deep, trust-based relationships and credibility across key stakeholders—represent Parloa as a reliable and value-driving partner.
• Drive customer outcomes—own success plans, KPIs, and translate data into visible business impact.
• Guide expansion opportunities—shape a clear plan for growth within each account, including new use cases, new departments, and incremental automation opportunities.
• Oversee implementations—manage cross-functional teams, timelines, priorities, and risks to ensure smooth, on-time go-lives.
• Communicate value and make it visible through compelling narratives, business impact reviews, and impactful storytelling.

WHAT YOU BRING TO THE TABLE:

• 4+ years of experience in Customer Success, Consulting or Account Management—working with enterprise accounts.
• Demonstrated ability to drive strategic value and digital transformation within complex organizations.
• Proven track record of converting operational success into commercial opportunity and growth
• Strong project management skills and stakeholder management capabilities, with a clear focus on execution and impact.
• A passion for AI, automation, and the ability to translate technical capabilities into business value.
• A curious, pro-active, and strong ownership mindset—taking initiative, showing accountability, and driving outcomes from idea to delivery.
• Excellent communication and presentation skills in German and English, with the ability to engage both technical and non-technical audiences.

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Challenge Task → Expert interview(s) → Meeting the team → Founder interview