babelforce is a Berlin-born CCaaS platform reshaping how businesses deliver customer service at scale. We help enterprise teams improve phone experiences through smart automation – reducing wait times, streamlining everyday tasks, and giving support agents more time for real conversations. From scaling support to boosting retention, babelforce empowers organizations to build flexible, future-ready customer service – without compromise.

As a Senior Site Reliability Engineer at babelforce, you will play a pivotal role in the reliability, security, and efficiency of our multi-tenant CCaaS platform. You’ll own core pieces of our AWS + Kubernetes stack, drive SLOs/SLA outcomes, and partner with product and engineering to turn operational excellence into a feature.

We are an exciting high-growth and dynamic startup where geekiness is encouraged and curiosity rewarded. You will thrive if you’re proactive, adaptable, an excellent communicator, and excited to keep learning and growing every day.

• Designing, operating, and improving our Kubernetes (AWS EKS) production platform with a strong focus on high availability, performance, and cost efficiency.
• Owning GitOps workflows with ArgoCD, Helm, and Terraform across multiple AWS accounts and environments.
• Championing observability (metrics, logs, traces) and actionable alerting for services backed by AWS Aurora (MySQL/PostgreSQL), Redis, and NATS.
• Leading and evolving incident response: on-call participation, post-mortems, runbooks, and preventive engineering.
• Implementing security best practices and compliance-friendly processes.
• Owning backup/restore, disaster recovery, and region/AZ resilience strategies.
• Coaching engineers on cloud-native patterns, reliability mindset, and efficient use of the platform.

Your profile

• Experience: 5–8+ years in SRE/Platform/Infra roles running production systems at scale on AWS and Kubernetes.
• IaC & GitOps: Expert with Terraform, Helm, ArgoCD; opinionated about reviewable, declarative, and repeatable delivery.
• Data layer: Practical ops knowledge of MySQ and PostgreSQL, Redis, NATS.
• Observability: Hands-on with metrics/logs/traces stacks (Prometheus, Grafana Loki, Tempo or equivalents), alerting, and SLO management.
• Reliability practices: Incident response, blameless post-mortems, capacity planning, cost/performance trade-offs.
• Soft skills: Clear written/spoken communication, product sense, bias for automation, and collaborative problem-solving across teams.

Nice to have

• Programming: Golang for platform automation/tooling/operators.
• Security: Experience hardening Kubernetes and AWS.
• VoIP: Knowledge of real-time/latency-sensitive systems (Asterisk, Kamailio).

• Flexibility: hybrid/remote options and flexible hours.
• Trust & transparency: open communication, ownership, and a collaborative, inclusive culture.
• Growth: fewer layers than a large corporation – learn fast, ship work that matters, and shape your path.

We are committed to building a diverse and inclusive team. We welcome talented, compassionate people of all backgrounds and believe inclusivity strengthens our work and product.

Join a diverse company where your impact is immediate and opportunities are everywhere. With fewer boundaries than a big corporation, you’ll develop new skills fast and shape your own career path as we scale.