We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

In this role you’ll join a diverse group of user researchers on a mission to help SAP users become efficient at work. We are looking for a UX Researcher to specialize in delightful user experiences across SAP products.

You'll collaborate closely with cross-functional teams to provide the user insights that power intuitive and user-centric experiences that set a high standard for user engagement and satisfaction. You’ll collaborate closely with product managers, designers, and engineers to integrate research findings throughout the product lifecycle. Additionally, you will play a pivotal role in fostering a research-driven culture across the organization, ensuring every important decision is backed by a deep understanding of our users.

What you bring

You have experience in user research, across qualitative and quantitative methods, and can mix and apply methods to answer research questions. You have a proven ability to translate data into clear, actionable insights that drive product strategy and design. You can leverage your strong communication skills to convey research findings to a variety of stakeholders. You bring a passion for user-centered design and a commitment to ensuring we meet the needs of our users. You also have:

• Advanced degree in a relevant field
• 2+ years of experience in user research across product development lifecycle stages
• Excellent communications skills; fluency in English is required
• Strong project management skills
• Experience with B2B software is desired

Where you belong

Our team transforms user engagement from the first interaction onward, creating intuitive experiences that empower users. We are a global team with most of our staff in Palo Alto, California and Walldorf, Germany. Our backgrounds span several areas such as cognitive science, human factors, design, and business. As a centralized research team, we deliver insights that impact many lines of business across SAP and millions of users across the globe.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 434538 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time or Part Time | Additional Locations: #LI-Hybrid

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Job Segment: User Experience, ERP, Cloud, PLM, Technology, Research, Management