Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.

Job Summary:

The Admin Service Desk (Back Office – Procurement Support) role provides administrative, service desk, and procurement-related support to ensure smooth service operations. This position handles ticket administration, reporting, vendor coordination, purchase processing, and documentation while ensuring compliance with internal policies, SLAs, and procurement procedures.

Key Responsibilities:

Service Desk Administration

• Process, track, and manage service desk tickets and service requests

• Perform ticket updates, categorization, routing, and closures in the ticketing system

• Monitor queues to ensure SLA and turnaround time compliance

• Maintain accurate service desk records, reports, and dashboards

• Update knowledge base articles, SOPs, and process documentation

• Coordinate with front-line support and internal teams for request fulfillment

Procurement & Vendor Support

• Raise and track purchase requests (PRs), purchase orders (POs), and service requests

• Coordinate with vendors and suppliers for quotations, deliveries, and service timelines

• Maintain procurement records, contracts, and vendor documentation

• Support inventory tracking and asset-related procurement activities

• Ensure procurement activities comply with company policies and approval workflows

• Assist with invoice verification and documentation for finance processing

Required Skills & Qualifications:

• Diploma in Business Administration, Supply Chain, Management, or a related field

• 1–2 years of experience in service desk administration, procurement support, or back-office operations

• Experience with ticketing systems (e.g., ServiceNow)

• Familiarity with procurement processes (PR, PO, vendor coordination, invoice tracking)

• Strong documentation, reporting, and data management skills

• Experience in shared services, BPO, or corporate procurement environments

• Familiarity with ERP or procurement systems (e.g., SAP, Oracle, Coupa)

• High attention to detail and accuracy

• Strong organizational and multitasking skills

• Clear written and verbal communication

• Ability to work independently and meet deadlines