Build your Career. Make an Impact.

We are DHL Freight – a group of 13,000 road cargo experts and Certified Freight Specialists operating in more than 40 countries, who are proud to provide their customers with the best overland freight transport solutions. We are always looking ahead to the next commercial opportunity, anticipating the next global trend. Because at DHL Freight, we're not simply about freight forwarding. We're about forward-thinking ways to connect people – and improve their lives.

We’re looking for a passionate and driven Business Analyst (m/f/d) to join our Global Requirements Admin & Finance team at our Global Head Office in Bonn (39 hours/week). In this position, you will play a key role in designing, improving, and implementing business processes that power our global administrative and finance landscape. You’ll collaborate across countries, functions, and IT teams to ensure our systems run smoothly, meet legal requirements, and support business excellence.

Your key responsibilities in this role:

• Define business rules, system behaviours, and end ‑ to ‑ end process flows.
• Capture, document, and integrate local and legal requirements.
• Assess and validate change requests to ensure quality and alignment.
• Collaborate with the solution design team to ensure functionalities meet business needs.
• Translate business requirements into clear and actionable user stories.
• Prepare, execute, and document system acceptance testing.
• Support end ‑ to ‑ end testing and go ‑ live activities across countries.
• Maintain consistent and comprehensive documentation of workflows, data elements, and information flows.
• Provide operational support to countries and coordinate with cross ‑ functional and IT teams.
• Foster collaboration, communication, and knowledge sharing across the organisation.

Your profile:

• Experience in business analysis, process design, or requirements engineering
• A strong understanding of administrative and/or finance processes
• The ability to translate business needs into system functionalities
• Solid experience with user stories, testing, and documentation
• Excellent communication skills and stakeholder management
• A proactive, structured, and solution-oriented mindset
• Passion for improving global processes and driving harmonization
• Background in logistics will be a strong advantage

Why join DHL Freight?

DHL Freight is globally recognized as a TOP EMPLOYER® and Great Place to Work across Europe.

We reward excellent work, and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries. We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence. DHL Freight is an equal opportunity employer and very focused on promoting opportunities for Women@Freight.

Additionally, this is what you can expect:

• Comprehensive Benefits Package: We offer a comprehensive benefits package that includes health insurance, retirement plans, 28 days paid vacation, generous corporate discount programs and other employee wellbeing programs.
• Global Exposure: Joining DHL Freight means being part of a truly global organization, providing you with the opportunity to work with diverse teams and gain exposure to international markets and practices.
• Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, and we strive to provide a flexible work environment including mobile-work opportunities that supports your personal and professional commitments.
• Continuous Learning and Development : We invest in our employees’ growth by offering training programs, workshops, and online resources to enhance your skills and knowledge.

Your contact:

Nisha Pillay will be happy to answer your questions at nisha.pillay@dhl.com .
Are you ready to start heading in a new direction, professionally and personally? Perfect!

Apply today and help elevate our Admin & Finance systems to the next level!

YOUR FUTURE, DELIVERED.

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