The position is located in BONN, permanent full/- or parttime and to be filled at the earliest possible date

KEY ACCOUNT MANAGER (M/W/D) Post & Paket Deutschland – China ecommerce

Welcome to Post and Parcel Germany, a leading logistics division within the DHL Group. We are a dynamic and innovative organization that is dedicated to delivering exceptional services to our domestic and international clients. As part of our commitment to driving excellence in the logistics industry, we are constantly pushing the boundaries of what is possible and embracing new technologies and solutions.

At Post and Parcel Germany, we understand the critical role that logistics plays in the success of businesses, particularly in the fast-growing eCommerce sector. With our extensive network, state-of-the-art facilities, and a team of highly skilled professionals, we are well-equipped to provide reliable and efficient solutions to meet our clients' evolving needs.

Our division is focused on providing innovative logistics solutions. We pride ourselves on our ability to tailor our services to the unique requirements of each client, ensuring that their goods reach their destination safely, on time, and in optimal condition.

What sets us apart is our unwavering commitment to customer satisfaction. We believe that building strong and trusted relationships with our clients is the foundation of success. Our dedicated team of professionals goes above and beyond to understand our clients' businesses, anticipate their needs, and deliver personalized solutions that drive growth and success.

Your tasks

As a member of a dynamic team, you will be responsible for managing and driving growth of existing and new Chinese eCommerce customers at Post & Parcel in Germany.

You will actively hunt for new customers and identify growth opportunities with existing accounts, e.g. by cross-selling full Post & Paket product portfolio.

In this role you will play a crucial part in developing and maintaining strong and trusted relationships with key accounts (situated in China), ensuring customer satisfaction and business growth. You will serve as the primary point of contact with Chinese eCommerce customer teams, gain customer insights and conduct regular performance reviews at customer sites with local teams to ensure a continuous quality assurance process.

Based on your profound customer, product and market analyses as well as your understanding of customer’s business goals and objectives you will develop and implement innovative eCommerce strategies and tailored logistic solutions in close cooperation with Operations, IT and Product Management.

With your strong communication skills and comprehensive product and process knowledge, you will built a strong internal and external network and closely collaborate with cross-funtional teams within the Post & Parcel division in China and Germany to ensure seamless execution of client requirements and deliver exceptional customer service.

You will also align with other business divsions (e.g DHL Express) and take on and contribute to cross-divisional projects.

Your Profile

• University degree, ideally in Business Administrations with focus on sales, marketing, e-commerce and / or logistics
• Sound experience in sales / key account managemenet preferably in the eCommerce or logistics industry
• strong understanding of the Chinese eCommerce market and its dynamics
• Experience in optimizing processes in logistics
• Fluent in English and Mandarin Chinese (both written and spoken), German is a plus
• Strong analytical and conceptual skills as well as the ability to quickly familiarize yourself with various complex tasks
• excellent communication, negotiation and presentation skills
• Results and process-oriented way of working and enthusiasm for collaboration within a dynamic team
• strong commitment and resilience
• A very high degree of customer orientation and organizational skills
• proficient in using MS Office Suite and CRM systems

Joining DHL Group

Joining Post and Parcel Germany means becoming part of a diverse and inclusive team that fosters collaboration, innovation, and continuous learning. We value the contributions of every team member and provide ample opportunities for professional growth and development.

If you are passionate about the logistics industry, thrive in a fast-paced environment, and are ready to make a significant impact, we invite you to explore the exciting career opportunities available at Post and Parcel Germany. Join us as we shape the future of logistics and deliver excellence to our clients.

We are committed to equal opportunity:

We appreciate diversity and welcome all applications – independently of gender, nationality, ethnic or national origin, religion, disability, age or sexual orientation and identity.

Severely disabled persons are expressly encouraged to apply to our company and will be given preferential consideration in the event of equal suitability.

Your contact

If you have any questions, Silke Blum will be happy to help you as your first personal point of contact at +49 228 189 23401.

We are looking forward to your application!