IT Infrastructure Documentation & Configuration Specialist (f/m/d), 100%

To drive our continuous organic growth, we are constantly looking for highly qualified professionals. To strengthen our team in the Global IT department, we are looking for a dedicated IT Infrastructure Documentation & Configuration Specialist (f/m/d), 100%.

This position plays a key role in supporting IT infrastructure operations by managing and maintaining critical technical documentation and configuration data. The role ensures that accurate, up-to-date, and accessible information is available to support system reliability, compliance, and efficient IT service delivery.

Your tasks:

• Develop, maintain, and organize training and education materials, including implementation guides and technical training documents.
• Create and update change and release documentation, such as change logs, implementation plans, and release notes to ensure traceability and accountability.
• Manage and maintain the Configuration Management Database (CMDB), ensuring accurate tracking of infrastructure assets and configuration items.
• Standardize and maintain IT process documentation, including operating manuals, knowledge base articles (KBAs), FAQs, and internal Wiki content for team reference and self-service.
• Support compliance and audit readiness by managing regulated documentation, including Installation Qualification (IQ), Operational Qualification (OQ), and other validation and governance-related materials.
• Collaborate closely with IT operations, security, and project teams to ensure documentation is aligned with current infrastructure and business needs.
• Champion best practices in documentation, version control, and knowledge sharing within the infrastructure team.

Your profile:

• 5+ years of experience in GMP-regulated environments.

• Several years in managing end-to-end lifecycle of IT assets and configuration items (CIs) in the CMDB.
• Excellent knowledge in configuration management policies, procedures, and standards.
• Solid understanding in best practice eg ITIL, GxP.
• Experience with electronic quality and document management systems.

• Experience in participation in service design, delivery and process creation.
• Experience in IT infrastructure environments and a solid understanding of configuration and change management.
• Familiarity with documentation tools (e.g., ServiceNow, MasterControl, SharePoint, ITSM platforms).
• Knowledge of CMDB principles and asset lifecycle tracking.
• Experience with ITIL processes is a plus.
• Higher vocational education and training.
• Strong written communication skills and attention to detail.

• Fluent in English (C1 level) and German (B1/B2).

Our offer:

• A dynamic and rapidly growing work environment with internal development opportunities

• Flexible working hours with home office days and an option for obtaining additional vacation days through workload reduction
• Employee development through numerous internal and external training opportunities
• 60% coverage of pension fund contributions by Bachem AG as well as option for extra-mandatory pension provision with our Pension Plan Plus
• Access to the Swibeco benefits platform with discounts from external partners
• Fresh, healthy and varied food in our staff restaurant
• A wide range of free sports activities on the Bachem Campus

Would you like to drive innovation together with us?

We look forward to receiving your complete application documents via our application portal.

Learn more about the Bachem Group and get inspired by our exciting work environment at our location in Bubendorf!