In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients the around world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe.

You’ll work with visionaries across multiple industries to improve the hybrid and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

As an a ServiceNow Technical/Solution Architect in IBM Consulting, you’ll lead the design and delivery of ServiceNow solutions for enterprise clients. You'll be the advocate for the client while guiding the technical team to implementation and . You'll collaborate with client stakeholders and internal partners to understand the business problem and requirements, constraints of the system and concerns of the various stakeholders to systematically transform detailed solutions (architectures) for the client. You will act as the trusted advisor, ensuring solutions are aligned with business objectives and built to scale. Key responsibilities include:

• Leading the architecture and solution design for complex ServiceNow implementations.
• Defining technical standards, integration patterns, and governance models.
• Translating business requirements into robust, scalable ServiceNow solutions.
• Providing technical leadership to development teams throughout managed services and project lifecycle.
• Advising clients on platform capabilities, upgrades, and best practices.
• Supporting pre-sales, proposals, and solution presentations when needed.

Switzerland

What we offer:

• Individual career path
• Access to countless trainings and certification offerings
• A knowledge sharing culture
• An environment where you are actively contributing your ideas
• The possibility to work in projects in one of the largest IT companies

• 8+ years of IT experience, including 5+ years with ServiceNow.
• Proven experience as a ServiceNow Architect or Technical Lead on large-scale projects.
• Strong knowledge of ServiceNow modules (ITSM, ITOM, ITAM, SPM, BCM, IRM, CSM, etc.) and familiar with AIOps and Agentic AI adoption
• Expertise in ServiceNow integration frameworks (REST, SOAP, APIs).
• Excellent communication skills with the ability to engage stakeholders and present solutions.
• Experience working in client-facing consulting environments.
• Fluency in English and French. German is a plus
• Swiss/EU nationality or valid Swiss permit required.

• ServiceNow Certified Master Architect / Implementation Specialist certifications.
• Knowledge of ITIL processes and frameworks (ITIL v4 certified).
• Familiarity with cloud-native architectures (AWS, Azure) and security models.
• Experience leading technical teams in agile/digital transformation environments.