ICT Application Manager

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2024. With sales of USD 1.7 billion in FY 2024, Landis+Gyr employs around 6,300 talented people across five continents. For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape. Join us at Landis+Gyr, where we manage energy better!

Are you looking for an exciting opportunity to join our team? We are looking for an ICT Application Manager to join our Swiss Customer Services Team. As the first point of contact for our external customers, you will help them overcome their daily challenges in accordance with service agreements.

What does your week look like?

• Take full ownership of software and application server issues – remote or in the cloud (SaaS) – and drive them to resolution, with the support of L2/L3 experts when needed.
• Conduct deep-dive root cause analyses and deliver long-term solutions that make a difference.
• Collaborate closely with our Hardware Support Team when software and device interactions become complex.
• Ensure seamless communication across internal support levels and with our customers.
• Drive service implementations and rollouts (e.g., software updates, upgrades) in live customer environments.
• Support large-scale projects by helping resolve technically challenging issues and ensuring success in the field.
• Contribute your ideas to enhance and evolve our service portfolio – together with Product Management, Service Design, and Engineering.

What helps you succeed?

• A technical degree (e.g., BSc in Computer Science, Electrical Engineering) or equivalent hands-on experience (e.g., IT specialist EFZ).
• Strong background in technical customer support, application management, or systems integration.
• Experience with telecommunications, measurement devices, or infrastructure monitoring is a plus.
• A solution-driven mindset, with the curiosity to understand complex systems and the skill to resolve them effectively.
• Structured and independent working style – you enjoy solving problems, not just ticketing them.
• Fluent in German and English (spoken and written); French is a bonus.
• A team player who brings confidence and clarity into customer interactions – especially when things get tricky.

Why join us?

• Work at the heart of the energy transition, supporting critical infrastructure.
• Tackle complex engineering problems in a real-world, customer-facing context.
• Collaborate with experts across hardware, cloud, and data services.
• Enjoy autonomy, impact, and the opportunity to help shape future service offerings.

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We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.

Job Title: ICT Application Manager