Since 2017, HiSERV has been transforming the GSE (Ground Support Equipment) market through outstanding quality, high flexibility, and fair, transparent pricing. We manage and offer our customers a young, modern fleet of more than 14,000 units. With short-term rentals, pay-per-use models, and real-time tracking, we optimally meet our customers' needs. Our clients include renowned companies in ground handling, airlines, and airports across Europe. By using innovative digital solutions, we provide reliable data to optimize usage and costs. We offer a wide range of additional services related to GSE rental: consulting, maintenance, fleet management, training, and more.

For our location in Frankfurt am Main, we are looking for an

Operations Manager Germany (m/w/d)

We are looking for a dedicated Operations Manager (m/f/d) to support our Country Manager Germany and drive operational excellence across our workshops. In this role, you will help ensure financial stability and growth, maintain compliance standards, and strengthen our operational performance throughout Germany. If you enjoy a dynamic, hands-on environment and want to contribute to shaping efficient and future-ready workshop operations, this role is for you.

Your Key Responsibilities:

Support to the Country Manager

• Represent and support the management of our German workshop operations.
• Act as an authorized signatory for selected workshop GmbHs across Germany.
• Drive continuous improvement and standardization of workshop processes.

Operational Leadership

• Lead people, processes, and resources within workshop environments.
• Ensure timely delivery of services and maintain high safety, quality, and compliance standards.
• Act as the primary operational contact for customers.
• Develop and implement strategies to improve efficiency, cost-effectiveness, and technical performance.
• Track and evaluate workshop KPIs to ensure operational targets are met.

Compliance & Safety Oversight

• Ensure full compliance with legal, regulatory, and internal standards, including occupational health and safety requirements.

Cross‑Functional Operational Involvement

• Actively support HR, IT, Procurement, and Legal matters.
• Contribute to pricing, cost control, and vendor negotiations.

Spare Parts Management

• Manage local supplier relationships and support procurement processes to ensure cost-effective spare parts availability.
• Support invoice creation and verification related to spare parts transactions, ensuring accuracy and alignment with procurement agreements.

Ad-Hoc Responsibilities

• Provide support to other parts of the HiSERV Group or specific projects when required and beneficial.

Role Requirements

• Bachelor’s degree in Business, Engineering, Economics or related field.
• Extensive experience in workshop management, maintenance, operations, or technical leadership, preferably in GSE industry.
• Strong understanding of budgeting, cost control, and process optimization.
• Strong communication and collaboration skills to engage with internal teams, suppliers, and customers.
• Proficiency with ERP systems and operational workflows.
• Ability to work in a fast-paced, dynamic environment willing to go the extra mile.
• Proficient in German and English, both verbal and written.
• Flexibility to travel for business needs on a regular basis.
• Preferred location in Munich or Frankfurt.
• Drivers licence.

Why join HiSERV?

• Play a key role in a growing, internationally active company with flat hierarchies and short decision-making processes.
• Have access to diverse development opportunities and room for shaping your field of business.
• Find a modern working environment and a motivated team with a hands-on mentality.
• Attend regular employee events.
• Benefit from an attractive and competitive salary model.