IT Business Analyst (m/f/d)

Ref.-No.: JR1011952

Your mission as an IT Business Analyst

You will drive the alignment between business and IT, enabling process improvements and digital transformation across CWS Hygiene. Your work will help shape scalable, efficient, and future-ready solutions that support our strategic goals.

What else you will be doing as an IT Business Analyst?

As an IT Business Analyst, you will be the bridge between business needs and IT capabilities. You will identify opportunities for process advancement, translate business requirements into functional specifications, and support the development and deployment of innovative solutions. You will collaborate closely with stakeholders across departments to ensure successful project outcomes and contribute to the continuous improvement of our digital landscape.

Key responsibilities include:

• Supporting alignment of strategic business objectives with IT goals

• Participating in ideation, business case creation, and IT investment proposals

• Mapping business processes and documenting user stories and requirements

• Facilitating workshops, product demos, and user acceptance testing

• Driving change management and training activities

• Maintaining solution data in the Configuration Management Database (CMDB)

• Supporting business continuity, disaster recovery, and IT governance processes

How do we ensure you offer the best service to our customers?

At CWS Hygiene, we believe personal and cultural fit are key to success. You have a passion for service solutions, strive to be your best, and bring a high level of dedication to your work.

We are looking for:

• At least 6 years of experience in IT project management (Waterfall/Agile)

• Hands-on experience with Salesforce CRM, D365 CRM & ERP, OTC, and E-Invoicing

• Strong analytical and interpersonal skills

• Experience in business process analysis and change management

• Ability to translate business needs into IT requirements and vice versa

• Proficiency in English (business level); German is a plus

• Willingness to travel within Germany; ideally based in Dreieich

• Experience with tools like SAP, CPQ, PLM, and CMS (Sitecore) is a plus

• Certifications in Agile, Scrum, or Business Analysis preferred

• Master’s Degree in IT or related field

What we offer you, as an IT Business Analyst

Working at CWS Hygiene means being part of a dynamic and challenging environment where no two days are the same. As a large European organization, we offer excellent learning and development opportunities.
Our core values: Customer first | Support others | Improve every day | Take responsibility | Strive for success

You can expect:

• Attractive compensation package: Competitive salary, performance-based bonuses, and benefits

• Responsibility: Independent work on exciting and diverse tasks in a dynamic environment

• Perspective: Secure position in a success-driven company with a collaborative and motivating team

• Flexibility: 30 vacation days per year, opportunities for mobile office, and additional perks

• Employee benefits: Company pension scheme, contribution to daycare costs, continuous learning opportunities, participation in language courses, employee events, and discounts at top online retailers

• One Team – One Passion: Our employee initiative promoting health and safety in the workplace

About CWS Hygiene

With innovative, sustainable, and digital service solutions, CWS Hygiene ensures health, safety, and protection in workplaces and public spaces. Our full-service offering includes hand and toilet hygiene solutions for everything from small washrooms to large sanitation facilities, as well as entrance and floor mat systems for buildings, public facilities, and industrial environments. CWS Hygiene stands for sustainability: thanks to our rental model, we offer customers a circular economy solution and are committed to a healthier and safer future.

CWS currently employs 11,500 people in 15 countries. CWS International GmbH and its subsidiaries are owned by Franz Haniel & Cie. GmbH.

Learn more at: https://www.cws.com/hygiene !

Then apply now by clicking the "Apply” button and submitting your complete application documents.

Your contact person is Hjalmar van Marle, Recruitment Business Partner (+31 6 155 251 94 | hjalmar.vanmarle@cws.com) – we look forward to getting to know you!