About Staffbase

We inspire people to achieve great things together. Our mission is t o help organizations unlock the power of inspirational communication. Our industry-leading and award-winning communications channels – intranet, employee app and email solutions – create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany, with offices in Berlin, New York, London, and Minneapolis–St. Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience.
We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

As our Product & Engineering Operations Partner, you will play a pivotal role at the heart of our product development lifecycle. In a rapidly scaling SaaS environment, efficiency, clear communication, and streamlined processes are paramount. You will be instrumental in optimizing the way our Product and Engineering teams collaborate, build, and deliver, ensuring we can accelerate our pace of innovation while maintaining high quality and predictability.

This is a unique opportunity for a proactive, data-driven, and highly organized individual to build and refine the operational backbone that supports our ambitious growth. You won't just manage processes; you'll design, implement, and continuously improve them, directly impacting our ability to scale effectively.

What you’ll be doing

Process Optimization & Standardization

• Design, implement, and refine scalable operational processes across the entire Product Development Lifecycle (PDLC), from ideation and discovery to development, testing, and release
• Identify bottlenecks, inefficiencies, and areas for improvement within and between Product and Engineering workflows
• Champion best practices and ensure consistent adoption across teams

Tooling & Infrastructure Management

• Evaluate, implement, and optimize the tools and systems used by Product and Engineering (e.g., Jira, Confluence, product analytics tools, CI/CD pipelines, documentation platforms)
  
• Ensure data integrity and effective utilization of these tools for reporting and insights
• Manage vendor relationships for key P&E operational tools
  

Communication & Collaboration Facilitation

• Act as a central communication hub, ensuring seamless information flow between Product, Engineering, Design, QA, and cross-functional stakeholders (e.g., Sales, Marketing, Customer Success, Support)
• Establish clear communication protocols for roadmapping, release planning, status updates, and incident management
• Drive knowledge sharing and documentation efforts within P&E
• Work with outside agencies to prepare and submit R&D Tax Credits
  

Performance Metrics & Reporting

• Define, track, and report on key operational metrics for Product and Engineering performance (e.g., delivery velocity, lead time, cycle time, defect rates, roadmap predictability)
• Develop and maintain dashboards that provide actionable insights to P&E leadership for strategic decision-making

Release Management Coordination

• Orchestrate and streamline the release process, ensuring smooth and predictable deployments of new features and products
  
• Coordinate dependencies and communication across multiple teams for successful launches

Resource & Capacity Planning Support

• Support P&E leadership in resource allocation, capacity planning, and forecasting to ensure optimal utilization and project delivery

Onboarding & Training

• Develop and improve onboarding processes for new Product Managers and Engineers to accelerate their ramp-up time
  
• Identify training needs related to tools, processes, and methodologies
  

What you need to be successful

Experience

• 4+ years of experience in an Operations, Program Management, or Project Management role within a fast-paced SaaS or technology company
• Proven track record of successfully designing, implementing, and optimizing processes for Product and/or Engineering teams
• Experience in a scale-up environment is highly preferred
  

Skills

• Exceptional organizational skills with meticulous attention to detail
  
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making
• Excellent communication, interpersonal, and stakeholder management skills; ability to influence without direct authority
• Proficiency with project management and collaboration tools (e.g., Jira, Confluence)
• Ability to translate complex operational challenges into clear, actionable plans
  

Mindset

• Proactive and self-driven, with a strong bias for action and continuous improvement
  
• Comfortable navigating ambiguity and adapting to change in a dynamic environment
  
• A collaborative team player who thrives on enabling others' success
  
• Passion for building efficient systems that empower product and engineering teams

What you'll get

• Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
• Growth Budget - all employees get a yearly budget for external training of €1000, and one day off for growth per year (increase to two days in 2nd year)
• Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
• Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
• Support-we’re offering a company pension scheme
• Health - The offices are equipped with fruits, drinks and snacks and ergonomic workplaces
• Team Building - Regular team and office events including the yearly Staffbase Camp
• Volunteers Day- you’ll get one day off per year for supporting a social project
• Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid