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Note: Please apply exclusively via our direct application link hosted by Empfehlungsbund and ITsax.de: https://www.itsax.de/jobs/263180/solution-architect-itsm-slash-operation-integration-human-star-hauptsitz . We are looking forward to meet you!

Are you enthusiastic about mastering complex IT challenges with creative solutions? Here's your chance as a Solution Architect to combine your technical expertise with strategic foresight and design pioneering ITSM solutions.

We are looking for you as a Solution Architect specializing in ITSM processes and operation integration (human*). Together with Holger and Christoph, you will play a central role in the design, implementation and optimization of ITSM solutions that integrate seamlessly into our customers' operational processes.

WHAT TASKS AWAIT YOU

• Develop, implement and optimize ITSM solutions that are precisely tailored to the needs of our customers
• Together with your team, you will develop holistic technical solution concepts and integration solutions based on requirements analyses
• Through your commitment, existing ITSM processes will be comprehensively improved
• You are a trusted advisor to our customers and bring extensive expertise in ITSM best practices and integration strategies

WHAT YOU SHOULD BRING WITH YOU

• Degree in computer science, information technology, business informatics or a related field
• Several years of professional experience in IT architecture with a focus on ITSM, preferably in an international environment, as well as sound knowledge of ITSM tools such as ServiceNow, Jira and OTRS
• Strong problem-solving and analytical skills with a keen eye for detail
• Excellent communication and interpersonal skills as well as convincing presentation skills
• You enjoy working both independently and as part of a team and thrive in a dynamic working environment
• Confident written and spoken German and English skills (at least B2) round off your profile

NOT A MUST BUT A PLUS

• ITIL certification
• Initial experience with JIRA and Confluence

You don't have all the required skills yet? We would be happy to check the possibilities of a qualification program.

FITS YOU?

Upload your application directly via the " hier " button or visit us on our website for more insights.. We look forward to hearing from you and will get back to you.

Your application will then be forwarded to our electronic applicant management system (EBMS) and processed there. You can find the EBMS privacy policy hier . Information on the hier

As a global managed service provider and specialist in network and security technologies, we support our customers with highly available, secure IT solutions including 24/7 operations.

We offer tailor-made answers to the challenges and opportunities of digitalization, cloud and IoT.

With locations in Germany, Switzerland, the USA, the United Arab Emirates and Hong Kong, we guarantee a local presence and global reach.