Part-time/Temporary Customer Service Assistant (All Genders)

Do you enjoy customer contact and have a passion for the tourism industry? Then you’ve come to the right place! We are looking for dedicated reinforcement for our back office, the service center and the service station on the Terrassenufer. Whether it’s providing advice, selling tickets and souvenirs or coordinating with our nautical team – you’ll keep track of everything! Exciting tasks, a friendly team and the opportunity to become part of the fascinating world of Saxon steam navigation await you. Apply now!

Your tasks

• Professional customer service in the back office, the service center and the service station on the Terrassenufer
• Sale and procurement of tourist services and souvenirs
• Sale of vouchers and annual passes
• Tourist customer advice beyond the travel offers
• Accounting and cash handling in accordance with cash regulations
• Operational coordination with nautical personnel and operations management
  (e.g. capacity inquiries, adherence to scheduled travel times, registration of guests with special requests, coordination in cases of incidents or emergencies).
• Coordination of processes in the service station in the event of daily changes in consultation with all departments involved
• Processing of inquiries, bookings, reservations, options and cancellations

What we expect

• Enthusiasm for Saxon steam navigation and a service-oriented way of thinking and acting
• friendly interaction with colleagues, customers and guests
• well-groomed, calm and confident appearance
• Willingness and flexibility, willingness to work weekends and holidays
• Willingness to learn, quick comprehension also with regard to our ticket system
• Independent work, high reliability, a strong sense of initiative, excellent communication skills, flexibility, and commitment.
• English skills desirable