About the Company
Our client is a fast-growing international SaaS provider that supports the hospitality and accommodation industries. Their award-winning cloud-based booking and property management platform is used daily by thousands of independent hotels, guesthouses, vacation rentals, and B&Bs across Europe and North America.
With a strong presence in multiple European markets and beyond, the company is expanding its footprint in the DACH region and is seeking a motivated Activation & Training Agent to join their team in Germany.
The Role
This position plays a critical role in customer success, focusing on the smooth onboarding and activation of new and existing customers. You will ensure clients are trained effectively and set up correctly on the platform, enabling them to get the most value from the solution.
You will be the key point of contact during onboarding, making sure each customer’s first experience is seamless, professional, and impactful.
Responsibilities
Take ownership of customers from initial training through to full online activation
Ensure property content and rate setup is optimized according to best practices, maximizing performance across direct websites and OTA channels (e.g., Booking.com, Expedia)
Troubleshoot technical issues where possible and escalate when needed to support or distribution teams
Collaborate with colleagues to improve training methodologies, documentation, and resources (help guides, templates, FAQs, etc.)
Maintain accurate reporting of all client interactions and training activities in CRM systems
About You
Eligible to work in Germany
University degree required
2–3 years’ experience in a customer onboarding, product support, or technical helpdesk role
Native-level German (written and spoken) and fluent English for internal communication
Strong problem-solving and analytical skills, with proven experience resolving technical issues
Excellent communication skills, both oral and written
Professional, calm under pressure, polite, and highly self-motivated to achieve KPIs and objectives
Able to simplify complex technical information for a non-technical audience
Quick learner with strong aptitude for new technologies
What’s on Offer
Permanent full-time contract
25 days holiday (plus local and national bank holidays)
Employee Assistance Programme
Hybrid working model (1 day per week in the Düsseldorf office)
Opportunity to shape the company’s growth strategy in the DACH market
A collaborative, success-driven team culture with plenty of opportunities to learn and grow.
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.
