Senior IT Consultant (m/f/d) CRM Solutions

• Lead the design and customization of SAP CRM / S/4 CM modules by translating business requirements into technical solutions, in close collaboration with functional consultants.
• Develop and configure technical components including workflows, interfaces, and enhancements.
• Ensure understanding and adherence to governance frameworks, policies, and standards throughout solution design and delivery
• Provide expert consultation to support the implementation of compliant and effective IT solutions
• Conduct both technical and non-technical evaluations to improve the quality and efficiency of IT systems with a focus on SAP CRM / S/4 CM
• Prepare customer-focused reports that communicate findings, risks, and improvement opportunities
• Troubleshoot and resolve complex technical issues within SAP CRM / S/4 CM landscapes
• Ensure seamless integration of SAP CRM/ S/4 CM with other SAP modules and third-party systems
• Support system upgrades, patches, and continuous improvements
• Advise on best practices and guide architecture decisions in CRM-related project

• Bachelor's degree in Computer Science, Information Systems, or related field otherwise equivalent practical experience
• 3+ years experience in SAP CRM technical consulting and development
• Strong knowledge of SAP CRM architecture, configuration, and ABAP programming
• Solid understanding of CRM business processes and customer lifecycle management, ideally in a direct selling environment
• Experience in Project Management
• Ideally experience with SAP PI/PO, Web Services, and integration technologies
• Ideally experience working in Agile project environments (Scrum, SAFe).
• Fluent business-level German and English, both written and spoken
• Strong problem-solving and analytical thinking skill

• Flexible working framework through flexitime, flextime days and 30 days of holiday
• Possibility of mobile working within a defined framework
• Attractive pension plan through several modules as well as the option of a time value account
• Benefits of a family-owned company such as employee discounts, subsidy for childcare costs as well as tariff-oriented remuneration in accordance with the metal and electrical industry of NRW
• Internal and external training opportunities
• Extensive health benefits such as supplementary company health insurance, a wide range of fitness options and the possibility of on-site physiotherapy
• Subsidized snacks and menus
• Discounted job ticket and free parking directly at the workplace