As an established market leader, ControlExpert has been processing over 18 million vehicle claims per year since 2002 with more then 1,000 employees woldwide. In our role as a digitalization expert, we combine AI-based processes and the latest technologies with the knowledge of our automative experts. Together with CE’s in-house research and development department, we are working to realize our vision:

Car drivers around the world will have their claims fairly settled on the very same day.

Would you like to shape the future? Then become part of ControlExpert now!

Location: Langenfeld

• Design and iterate end-to-end interfaces for a forms- and table-heavy claims product (B2B & B2C) across web and chat-based touchpoints
• Translate ambiguous problem statements into decision-ready flows, wireframes, and prototypes on fast cycles
• Co-design customer-facing AI agent interactions (intents, handoffs, guardrails, escalation paths)
• Partner early with PMs and Tech Leads to de-risk feasibility and keep delivery unblocked
• Build and maintain a Figma design system (tokens, variants, interactive components) with accessible patterns and states

Must-haves:

• 5+ years shipping complex, data-dense UX/UI (not marketing sites). Portfolio shows production work for form/table-heavy workflows
• Ambiguity-resilient, high-velocity execution: you define scope in unclear, fast-changing contexts; explore multiple directions quickly; prototype & validate; deliver developer-ready handoffs
• AI agent & complex workflow UX: experience designing customer-facing conversational flows; service blueprints; edge-case coverage and fallback paths
• Craft fundamentals that show: typographic hierarchy (scales, rhythm, contrast), grid/spacing systems, color use for state & priority, component states (focus/hover/error/disabled), and empty/zero-state design
• Design systems literacy: tokens, constraints, multi-brand/locale readiness; contribution workflow in Figma
• Lean research ops: plan/run usability tests & competitor benchmarks; synthesize quickly; document decision
• Accessibility mindset: designs meet WCAG 2.2 AA; keyboard flows and error messaging are first-class
• Communication: crisp decision logs, short specs, and rationale that align PM/Eng early
• Fluent English (German a plus)
• At least 2 days of office day in Langenfeld

Nice to have:

• A service blueprint or journey map you authored that shows complexity handling
• A prototype built without Gen AI-if used, explanation of the ai usage plan and analysis (We’ll ask to review raw Figma files and discuss trade-offs you made under time pressure.)
• Insurance/fintech or other regulated domains; understanding of claims processes
• Front-end literacy (HTML/CSS/JS) for better handoffs and feasibility calls

Want a quick overview of our benefits? Click here!

• Work-life balance: flexible working hours with hours with ~60% remote work
• Fitness and wellness offers via Urban Sports Club
• Discounted Allianz products (insurance, pensions, investments)
• Bicycle leasing with JobRad
• Private leasing options for the latest tech devices
• Many employee events (sporting events, afterwork, parties, …)
• Our in-house kitchen provides a delicious lunch at a fair price
• Corporate Benefits: Attractive discounts and coupons

Send us your resume and certificates quickly and easily via the "APPLY NOW" button. We do not require a cover letter. We prefer to get to know you in person during our conversation!

We look forward to meet you! Do you have any questions?

E-Mail: karriere@controlexpert.com; WhatsApp: +49 151 52094739;