METRO is a leading international food wholesaler which specialises in serving the needs of hotels, restaurants, and caterers (HoReCa) as well as independent merchants (Traders). Around the world, METRO has approx. 15 million customers who benefit from the wholesale company’s unique multichannel mix: customers can purchase their goods in one of the large stores in their area as well as by delivery (Food Service Distribution, FSD) – all digitally supported and connected. In parallel, METRO MARKETS is being developed as an international online marketplace for the needs of professional customers which has been growing and expanding continuously since 2019. Acting sustainably is one of the company principles of METRO which has been listed in various sustainability indices and rankings, including MSCI, Sustainalytics and CDP. METRO operates in more than 30 countries and employs over 85,000 people worldwide. In financial year 2023/24, METRO generated sales of €31 billion.

At METRO, we have set ourselves ambitious goals with our "sCore” growth strategy which is closely accompanied by our Fundamentals. These shared values provide us with rules of conduct that are binding for everyone at METRO, in all countries and companies. Our commitment to wholesale is at the forefront of our mission, and we are constantly striving to improve. With our ONE METRO spirit, everyone stands together, bringing curiosity, determination, courage, drive, commitment, and trust. Find out more about METRO at careers.metroag.de.

As a Drop Shipment Expert, you'll play a pivotal role in ensuring smooth order processing and delivery operations. Your responsibilities include receiving and processing customer orders accurately and efficiently. You'll be responsible for monitoring order status throughout the order life cycle and proactively communicating with customers regarding updates, delays, or any challenges that may arise.

In addition to order processing, you'll also coordinate logistics, working closely with carriers, customers, and suppliers to ensure timely delivery of orders in the expected quality and quantity. This involves planning transportation routes, coordinating with external customs experts for international shipments, and ensuring compliance with regulations.

Working hours : 20 hrs/week

Responsibilities

• Receive and process customer orders, providing proactive communication regarding order updates and challenges
• Plan transport and collaborate with carriers, customers, and suppliers to ensure On-time & In-full delivery.
• Coordinate with external customs experts to facilitate efficient export documentation for international shipments
• Collaborate with other departments to monitor and improve supplier and carrier service levels
• Design and analyze analytics of order processing metrics, transportation performance, and service level, providing insights and recommendations for continuous improvement

• You have achieved University Degree in Business Administration, Economics, or Engineering with focus on SCM or Logistics
• Your experience in comparable position in the Wholesale, Retail, or FMCG industries is at least 2 years long
• It is essential for you to have first-hand working experience with Transport management system
• You have working experience with top-tier ERP systems (Dynamics 365 or equivalent)
• Your advanced skills in MS Office programs, especially PowerPoint and Excel (Pivot tables; Macros) are desirable
• You are passionate about customer service and understand how it can transform businesses
• You are a team player and can successfully blend-in to international team environment
• Your strong and emphatic personality, coupled with excellent communication skills empower you to positively influence stakeholders involved in your daily activities
• Work in modern supply chain requires to cope with pressure and continuously prioritize – you are master of both
• You are fluent in English (vocal and written) and additional European language will be your advantage

What We Offer

• Work-life balance: Flexible working hours - up to 20 working hours/week - with the option of mobile working in agreement with your line manager, prorated holidays earned based on your contract and working time.
• Mentoring for the duration of your contract (max. 2 years).
• Well-being: Health days with lots of health checks and information about your well-being, company medical care including a range of preventive services, such as flu shots, OTHEB employee assistance program.
• Exciting life on campus: Free gym and sports classes, Rioba coffee bar, canteen with discounted meals for employees, discounts in our wholesale store, and many campus events.