🌍 Location & Working Model

▪ Primary Location: Eggenfelden (on-site office)

Key Responsibilities

▪ First-line support: prompt response to customer inquiries via phone & ticket system

▪ Ensure high customer satisfaction and resolution rates

▪ Document all interactions accurately in CRM

▪ Support users with Telematik­infrastruktur components (TI-Konnektor, eGK readers, etc.)

▪ Collaborate closely with Technical & Software Support teams for issue resolution

▪ Contribute ideas to ongoing product and company development

✅ Ideal Candidate Profile

Must-Haves:

▪ German language skills C1 or higher

▪ Technical training or degree in IT field

▪ 2–4 years professional IT experience

Nice-to-Haves:

▪ Experience with Telematik­infrastruktur, TI-Konnektor, insured card readers

▪ Customer service background

Dealbreakers / Red Flags:

▪ German below C1 level

▪ Candidate seeking remote or hybrid work

Personality Traits:

▪ Enthusiastic about customer service and phone interaction

▪ Friendly, clear communicator

▪ Diligent in written documentation

▪ Proactive interest in shaping company growth

🎓 Experience & Education

▪ Experience: Minimum 2–4 years in IT support or related field

▪ Education: Completed technical apprenticeship or IT degree; university degree not required

▪ Specific Tools/Technologies: Telematik­infrastruktur components, basic networking/hardware/firewall knowledge, CRM systems

💶 Compensation

▪ Base Salary Range: €30,000 – €50,000 gross per year

▪ Variable/Bonus: Approx. 10 % of base salary

🎁 Perks

▪ Brand-new, state-of-the-art office and infrastructure

▪ Opportunity to grow with a fast-scaling digital health company

▪ Direct impact within a small, stable team

Contract specifics:

▪ Contract Type: Fixed-term (2 years) with an option for permanent employment.

▪ Working Hours: Full-time (40 hours/week), 80% part-time possible.

1) Review the must-haves and sourcing guidance thoroughly – be selective from the start.

2) Prioritize outreach to profiles with the highest match potential, even if they are passive.

3) Leverage niche networks and competitor talent pools before going broad.

4) Use the pitch ideas to create a compelling, personalized opening message – avoid generic outreach.

5) Aim to submit your top 2–3 strongest profiles early, to set the tone with quality.