We strive for excellence - with this mission in mind, Nanoscribe develops and produces solutions for 3D microfabrication. As a pioneer in high-precision additive manufacturing, we are the technology and world market leader with more than 100 employees and have a worldwide sales and service network with customers in more than 30 countries. With our hardware and software solutions and as an innovation partner for our customers, we enable new, groundbreaking applications in science and industry.

As an equal opportunity employer, we do more than accept difference. We actively support employees from diverse backgrounds and appreciate the creativity and perspectives these differences bring to our workplace and community. Our collaborative environment encourages everyone to contribute their skills and ideas, which are both valued and acknowledged.

For our office in the Karlsruhe area we are looking for a Field Service Engineer (m/f/d) in full time.

Job description

• Commission our 3D printers in Europe including laser alignment, tuning and testing
• Train our customers and provide technical support
• Maintain and service our customers’ 3D printers remotely as well as in the field
• Gather and document customer and support feedback
• Act as an agent for bug reports and feature requests between our customers and our developers
• Strengthen the relationship with our customers

This position includes about 60% travel mainly within Europe and occasionally worldwide.

Your profile

• Successfully completed studies with a strong technological background
• Practical experience with delicate mechanics or optical beam path alignment
• Outstanding problem solving and documentation skills
• Ability to work independently and concentrated under pressure particularly during field service
• Strong presentation skills and the drive to transfer knowledge
• Exceptional communication skills and excellent command of spoken and written English
• Eagerness to travel
• Cultural sensitivity in customer relations
• You consider yourself a team player with an honest and professional working attitude

As part of our international service team, you will commission our state-of-the-art 3D printers, visit renowned universities, research institutes and companies. You will gather an increasing understanding of the optics, the mechanics and the electrical components of the system and proficiently maintain, repair and optimize the devices in the field.

This position allows you to convey your excitement for our technology and get the opportunity to stay in touch with the forefront of scientific research in the fields of life-sciences, photonics, material science, micro-optics, micro-robotics and many more.

We offer you

• A salary in line with market conditions with vacation and Christmas bonuses
• Pension allowance
• 30 days vacation
• A state-of-the-art workplace in the new Zeiss Innovation Hub in front of the KIT Campus North
• Attractive benefits such as a subsidy for the EGYM Wellpass fitness network, JobRad leasing, Guudcard, capital-forming benefits or for the canteen
• Employee discounts via the Corporate Benefits program
• Employee development meetings
• Individual further training measures
• Option to work partially remotely

Grab your chance at being part of a committed team of the market leading company within the technology sector of 3D micro printing. Apply now by sending your CV, motivation letter, references, salary expectation as well as possible starting date.

Do you have any further questions? Then we look forward to hearing from you.