Erkrath

What is the job about?

As a TKAM, you’ll be the go-to technical expert for our key customers, working closely with their R&D, project management, and quality teams. You’ll collaborate with our Group Key Account Managers to:

• Drive innovation by influencing customer specifications and roadmaps.
• Deliver tailored solutions that position Grundfos as the preferred partner.
• Lead technical engagements and support new product introductions.
• Coordinate service and warranty cases with internal and external stakeholders.
• Conduct customer-specific training and promote cutting-edge technologies.

This role will be based anywhere in Europe and will report to the Senior Key Account Director, IND.

Your main responsibilities:

• Act as part of the Global Key Account Team, serving global customers.

• Collaborate closely with Group Key Account Managers to support customers’ technical departments, including:

• R&D
• Project Management
• Quality Assurance
• Testing
• Specification Development

• Ensure Grundfos is actively involved in

• Customer specification processes
• Roadmapping and future planning
• Build strong customer relationships to deliver competitive and tailored pump solutions.
• Position Grundfos as the preferred technical advisor through expertise and support.

What Success Looks Like

• Strong pipeline of customer specifications and future sales.
• Increased adoption of new Grundfos products and solutions.
• High customer satisfaction and long-term partnerships.
• Growth in global account sales and profitability

Your background:

• A degree in Engineering (Chemical, Process, or Water-related fields preferred).
• Experience in customer-facing technical roles, ideally with multinational clients.
• Familiarity with automation and communication protocols.
• Strong communication and presentation skills.
• Proficiency in MS Office, SAP CRM, PDM, and related tools.
• Fluency in English; additional languages are a plus.