At Serafima GmbH & Co. KG , we are a globally active service provider specializing in rotating equipment across a wide variety of industries. From our headquarters in Gaildorf, we provide our customers with a comprehensive range of services, including the supply of spare parts, repairs, modifications, reverse engineering, and maintenance. Our dedication to quality and innovation makes us a trusted partner for industrial solutions worldwide.

We are seeking a talented and dedicated individual to join our team.

Position : Internal Sales & Customer Service Specialist "m/f/d"

Key Responsibilities:

• Preparing and creating offers for spare parts, repairs, modifications, and service assignments.
• Following up on offers, performing calculations, and maintaining relevant data (product and customer data) in the existing IT system.
• Actively supporting and advising customers, both via phone and in writing.
• Preparing and scheduling assembly work.
• Conducting pre- and post-assembly meetings in collaboration with the relevant departments.
• Handling and following up on customer complaints to ensure quick and effective solutions.

Qualifications:

• Completed commercial or technical vocational training (e.g., industrial clerk, technical sales specialist, wholesale and export merchant).
• Ideally, professional experience in technical inside sales or service support.
• Solid technical understanding of industrial equipment, preferably experience with fans, compressors, or other rotating machinery.
• Proficient in MS Office applications.
• Very good German language skills; English skills are a plus.
• Strong customer orientation and solution-driven mindset.
• Excellent communication skills and a strong team spirit.
• Structured, independent, and detail-oriented working style.
• High level of commitment and sense of responsibility.
• Flexibility and willingness to deepen technical knowledge.

Compensation and Benefits:

• Performance-based compensation that recognizes your qualifications and experience.
• Flexible working hours and the option to work remotely.
• Extensive training and development options to advance your career.
• Access to the latest technology and innovative tools.
• Company pension plans, employee discounts, and other perks.
• A motivated team and an open, collaborative work atmosphere.

Why Serafima?
At Serafima, we offer versatile and responsible tasks in a dynamic, international environment. As part of a growing family business, you’ll benefit from a collaborative culture with opportunities for personal and professional growth.

Interested?

If you’re looking for a challenging and rewarding permanent position, we’d love to hear from you! Please send your comprehensive application, including your salary expectations and availability, to: