Are you interested in a new opportunity? If you are, please keep reading the job description below!

Operations Policy Analyst (m/f/d)

What we offer:

• Career Growth in a Thriving Global Company: Develop your career within a rapidly growing, international company that offers ample opportunities for advancement.
• Modern Workspace in the Heart of Essen: Enjoy a contemporary office in the center of Essen equipped with all you need for a productive day.
• Dynamic, Multicultural Team: Join a collaborative and diverse team with open communication and a supportive structure.
• Employee Referral Program: Earn rewards through our employee referral program by recommending top talents.
• Positive Global Work Environment: Be part of an international company that values inclusion, diversity, and a positive workplace culture.
• Challenging and Engaging Role: Engage in a variety of responsibilities, contributing to impactful projects and the company’s quality objectives.
• Workplace Perks: Enjoy office benefits like regular fruit deliveries, ergonomic workstations, and a welcoming atmosphere.

The Tasks:

Resources Changes related activities:

• Analysis process (Contradictory - Gaps- Ambiguity –Effect- Concepts and Feedback Alignment)
• Syncing with our partner (T3 Sessions- Flags- Escalations).
• Creating and Managing Change-Aid Tools (Presentations- Calibration - Clarifications- Guidelines- Examples)
• Delivery Process (TT Estimation- Scheduling- Training- Tracking Process)
• Follow up Actions (Reflection- Resources Availability-Technical Issues reporting-Clarifications- Syncing with Partner-Internal calibration for the correct implementation- Workarounds)

Resources related activities:

• Gaps and Discrepancies Determination
• Introducing Clarifications and Workarounds
• Bugs reporting
• Syncing With Partner
• Ensure Availability and Accessibility
• Internal Calibrations
• Internal Support and Calibrations activities - QAs, SMEs support process
• Tribes support (Global Tribe- WFH\WFO tribes)
• Projects support
• Vetting training material content
• Ad-hoc activities
• Interaction with partner - T3 Upskilling Calls Participations
• Regular Policy calls (Policy Support, PCD)
• Policy Visits
• Partner Tribes Engagement
• Cross sites Calibration - Content and policy Concepts Calibration
• Cross sites supports

What we expect:

• Very good knowledge of CO policies content
• Successful experience working with cross-functional groups to deliver results
• Strong proficiency in English communication skills (C1)
• Strong self-motivation
• Passion to ensure first-class results & experiences for the end user
• Ability to work successfully in a dynamic, constantly evolving environment.

We will need these documents:

• Cover letter, that explains your motivation and expectations for your new role
• Extended Curriculum Vitae
• Proof - C1 English Certificate (IELTS, TOEFL, Cambridge, IET).

Bereitgestellt in Kooperation mit der Bundesagentur für Arbeit.