Junior Product Trainer (f/m/d)
Permanent employee, Full-time · Frankfurt

Your mission
You love teaching and working with people ? You are passionate about digital technology and tools ? Then join our team to gain professional experience in an internationally positioned software company !
As a Junior Trainer (f/m/d) , you will provide high quality training to our customers' users and enable them to use our software TVT (text verification tool) in a professional and efficient manner.

Your key responsibilities

• Schedule training sessions and enter data in our CRM system
• Conduct trainings on the use of our TVT software – on-site and online
• Follow-up on training sessions (certificates, training surveys, feedback, etc.)
• Manage our e-learning portal and create content with internal and external stakeholders
• Assist our Product Support with handling tickets and creating Help Center articles

Your profile

• You have a Bachelor’s degree or equivalent, e.g. in a field such as Languages, Media, Communication, Marketing or Design – other fields are also welcome
• You bring teaching experience (on-site and online) – a trainer certification is a plus but not mandatory
• You are enthusiastic about teaching and working with people ,
  with the ability to present complex topics in a concise and understandable manner
• You have gained some experience in a customer-facing role such as customer service, first level support , or equivalent
• Basic knowledge of graphic design is a plus
• Excellent English and German skills are required for this position; other languages, e.g. French, are advantageous

Why us?

• Impactful Work: You will enable our customers to use our TVT software in the best possible way for their purposes
• Compensation & Benefits: We offer a competitive salary, attractive benefits, and opportunities for professional development
• Growth Opportunities: We support and foster the professional development of our team members by offering attractive learning and training opportunities
• Collaborative Culture: Join a diverse, dynamic and international team and meet your colleagues at regular team events

About us

Schlafender Hase is the global leader in proofreading and content comparison software for regulated industries. For over 20 years, we have built a reputation for excellence, serving pharmaceutical and adjacent sectors with innovative, user-friendly solutions. Headquartered in Frankfurt, Germany, with an office in Montréal, Canada, our diverse international team thrives on collaboration and innovation.