Manager B2B Customer Experience (All genders welcome)

Join the movement and find new inspiration

We have an exciting opportunity as:

B2B Customer Experience Manager (all genders welcome) within our CX Strategy & Solution department at the Kia Europe Headquarters in Frankfurt/Main, Germany.

Job mission:
As a B2B Customer Experience Manager (all genders welcome) the main responsible for B2B customer experience, and in line with the DRIVE, CHARGE, CONNECT, WORK regional strategy, you are tasked with designing, integrating, continuously measuring and improving B2B customer journeys across all relevant touchpoints to deliver simple, intuitive and integrated experiences to build the foundations of Kia B2B CX Ecosystem in Europe.

Your responsibilities:

Main responsibilities:

• Identify B2B customer types and target audiences and standardize customer journeys across touchpoints.

• Ensure compliance with CX standards and introduce innovations through benchmarking.

• Assess business requirements and enablers to enhance customer and business value.

Key tasks:

Understand B2B Market and Customers:

• Translate Kia's European strategy into B2B CX strategies and innovations.

• Analyze processes across touchpoints and optimize them for B2B user groups.

• Study acquisition and ownership processes through market and benchmarking studies.

• Conduct targeted CX customer studies with the CX Intelligence team.

Develop B2B CX Ecosystem Solutions:

• Design integrated customer journeys aligned with KEU strategy.

• Identify projects with defined KPIs to establish the CX ecosystem.

• Deliver initiatives via CX playbooks and design customer satisfaction programs.

• Recommend solutions to boost ecosystem adoption at sales points.

Steer and Coordinate:

• Manage B2B CX ecosystem projects and ensure alignment with Kia's goals.

• Support tailored solutions and integrate front-end and back-end systems.

• Align NSCs, dealers, and stakeholders with B2B CX strategies.

• Maintain consistency across all B2B touchpoints in collaboration with CX managers.

Your talents:

Education:

• University degree in Engineering or Business-related fields. Master constitutes and advantage

Experience:

• 6-8 years’ experience in either automotive, B2B, Fleet or product marketing solutions

• Understanding of commercial and operational needs of Fleet and Commercial Vehicles customers and drivers.

• Ability to translate (future) business requirements into visionary and integrated customer experiences

• Familiar with data technologies and IT solutions (not expert) to be able to understand the systems landscape and evaluate proposed technical solutions.

• Strong interpersonal skills, to be able to influence strong internal stakeholders (in KEU, NSC’s and KHQ alike)

• Visionary thinking with strong self-motivation

• International exposure to diverse and matrixed organizations in a global company

Skills:

• Ability to drive international projects with good presentation skills

• Good computer skills (MS-Office) especially excel and power point.

• Great planner with capability to “deliver” within deadlines

• Able to manage resistances and oppositions, finding solutions within the constrictions

• Dynamic, self-motivated with great level of originality

• Fluent in English; an additional European language constitutes an advantage

Who are we?

Kia is a global mobility brand with a vision to create sustainable mobility solutions for consumers, communities, and societies around the world. Founded in 1944, Kia has been building motorcycles, cars and trucks for more than 75 years.

Kia is now spearheading the popularization of electrified and battery electric vehicles, developing a growing range of mobility services while encouraging millions of people to explore the best ways of getting around. Our brand slogan – ‘Movement that inspires’ – reflects our commitment to inspire consumers through our products and services.

Kia Europe is the European sales and manufacturing arm of Kia Corporation. From our headquarters in Frankfurt, Germany, we lead 39 markets across Europe and the Caucasus, employing more than 5,500 persons, including about 3,500 blue collar workers in our state of the art car plant in Zilina, Slovakia.

Our headquarter is home to 40 different nationalities and this diversity is truly inspiring! This means that every day at Kia is an opportunity to learn something new and to grow personally and professionally. The mix of ambitious and dynamic employees from all over the world is the fuel to our success. Do you have what it takes to join our team? We are looking forward to getting to know you!

You will enjoy working with us if you like these things:

• A pulsating international environment. Our workforce is composed of people from 37 nations.

• Playing an active and important part in the development of Kia in Europe.

• Developing new frameworks and solutions.

• Demanding challenges to which you can creatively contribute.

• A competitive compensation package; private leasing offer; systematic off and on-the-job training, free staff restaurant, support as concerns Health Management and more.

If you’re interested to become part of our Kia team, please apply via our online portal. We are looking forward to getting to know you.