YOUR MISSION

• Define, monitor, and manage Service Level Agreements (SLAs) & service level objectives for IT services in space projects

• Ensure IT service operations meet agreed quality standards and uptime, coordinating incident, problem & change management

• Lead QA across IT service delivery: audits, reviews, compliance, and continuous improvements

• Collaborate with engineering, project management, and operations teams to deliver reliable, high-performing services

• Report transparently on IT service metrics and quality KPIs to stakeholders

YOUR EXPERIENCE & TALENTS

• Knowledgeable in IT Service Management, ideally within aerospace, space, or similarly regulated environments

• Proven strength in Quality Assurance for IT services : process definition, monitoring, audits, SLAs & metrics

• Familiarity with service management frameworks such as ISO 20000 and ITIL

• Knowledge of ISO 12207 software life cycle processes

• Experience in software development projects and applying Agile practices

• Fluent in English (spoken & written); knowledge of ECSS / aerospace QA standards or equivalent is a strong plus

BENEFITS OFFERED BY CROWDCONSULTANTS

• Shape the future of work: We’re a diverse team consistently 5-star rated on Glassdoor and Kununu, and celebrated with multiple New Work Pioneer awards – ready to help shape your own path of growth and happiness

• Design your own contract: We adapt, not the other way around – employed, freelance, full- or part-time, casual, temporary, on-call, define what suits your needs

• Set your individual hours: Our tandem-approach helps you to adopt to your rhythm - early bird or night owl, work through or take breaks, work when you are at your best

• Custom-build benefits stack: We help you craft your own menu - performance bonuses, extra vacation, sabbaticals, mobility support, child/pet care, etc, whatever matters to you

• Unlimited earning potential – Our uncapped commissions have no territorial boundaries – Idealist, Opportunist, Materialist, your impact directly drives your income

• Accellerate your personal development – Profit from our elite C-level network – coaching, mentoring, training, certifications, whatever helps you grow personal and professional

PERFECT MATCH? We look forward to receiving your application!
QUESTIONS? Please contact Alejandra at: +49 30 233 291 747
RECOMMENDATIONS? We’ll reward the successful placement of your recommendation with EUR 500

Department

IT & Tech

Locations

Frankfurt

Employment type

Permanent Full- or Part-time

Employment level

Senior Level / Professionals, Entry Level

Position at

CROWDCONSULTANTS