We are currently looking for a Receptionist (m/f/d) to join our Workplace Management Team in Frankfurt am Main.

Your tasks:

• Welcome all visitors warmly and genuinely to BlackRock, whilst walking them through the process of guest registration, keeping them updated about their host / meeting, taking care of their needs during their visit to BlackRock and wishing them a fond farewell.

• To ensure all visitors to the building, both internal and external, are correctly registered and issued a pass as per BlackRock security standards and are given a prompt and efficient service and expectations are consistently exceeded.

• Track all visitors, including vendors, visiting employees and guests. Providing quality data as required using Resource Scheduler.

• To alert hosts to their visitor’s presence and keep visitors updated about their host’s arrival time; ensuring all visitors are collected by their hosts.

• To maintain an effective customer focus in all activities.

• To process and manage conference room bookings and requirements. Ensuring all booking data is captured in Resource Scheduler within the prescribed timescales

• To undertake daily checks of meeting rooms to ensure they are kept clean, tidy, and fully operational in terms of services and supplies; raising Corrigo Work Orders as required

• To assist in the conference room set-ups as required, including furniture changes and adjustments to moveable walls (where applicable)

• To order and deliver to meeting rooms any catering as required.

• To support the Audio-Visual equipment for the meeting rooms and provide first-line resolution or escalate requirements as necessary

• Answering the phone in a professional manner consistent with global standard

• To ensure the reception desk, waiting area and meeting rooms are maintained to highest standards of tidiness and cleanliness

• Manage incoming and outgoing courier and other packages or mail as required

• Managing and completing printing and binding requests

• To work closely with the FM , Technology and wider building services teams to provide the best possible service to all clients and employees

• Procure and distribute pantry amenity supplies and stationery

Your profile:

• Experience in reception, concierge or related field
• Previous catering or hospitality experience is desirable
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Previous experience of working within a high profile corporate environment
• Facilities Management exposure would be beneficial
• Fluency in English and German
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Very high attention to detail
• Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
• Ability to maintain professionalism at all times and be an ambassador of the team.

Our offer:

• Creative freedom for tasks and projects

• Active exchange in the global industry network

• Working together at eye level

• Space for personal growth, not only for work

• Acknowledgement of achievements - also monetary benefits

• The opportunity to enhance your skills and advance your career locally as well as regionally

Help shape JLL

We look forward to receiving your application, stating your earliest possible starting date and your salary expectations.

Please understand that paper applications cannot be accepted and, due to reasons of data protection, will be destroyed.

Jones Lang LaSalle SE

Your contact:
Marta Marunchak
marta.marunchak@jll.com

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