IT Service Support Specialist (m/f/d)
IT Service Support Specialist (m/f/d)
IT Service Support Specialist (m/f/d)
IT Service Support Specialist (m/f/d)
SunExpress
Luftverkehr
Frankfurt am Main
- Art der Anstellung: Vollzeit
- 45.000 € – 56.000 € (von XING geschätzt)
- Vor Ort
- Aktiv auf der Suche
IT Service Support Specialist (m/f/d)
Über diesen Job
IT Service Support Specialist (m/f/d)
For our Office in Frankfurt Gateway Gardens we are seeking an IT Service Support Specialist (m/f/d) to join our team and build a reliable, customer-oriented IT support function
In this role, you will be at the forefront of ensuring that our colleagues across the company have the tools, systems, and assistance they need to perform at their best. By providing hands-on technical support, proactively solving issues, and contributing to continuous improvements, you will play a key part in shaping a seamless digital workplace experience.
Facts
- Location
Frankfurt / Main
- Employment level
Direct entry
- Function
IT
- Working time
Full time
- Ensures establishment of efficient and functioning relationship with IT support domain’s vendors and service providers
- Analyses and identifies root causes of IT problems
- Performs necessary approval tasks assigned by the official corporate approval authorization matrix
- Analyses the requests and incidents active on the help desk system for escalation to IT System Engineers’ , IT Network Engineers’ or System Support Engineers' attention. Evaluates and submits the help desk records on the system for appropriate IT unit or personnel
- Delivers end user devices provided by the company for users
- Manages the maintenance and troubleshooting activities of printers
- Provides general end user support via phone or on-premise/hands-on support
- Software and Hardware Upgrade
- Controlling and Auditing access to resources
- Installing, Configuring and Delivering Client Computers, Printers, Scanners and other IT equipment to the end-users
- Provides Level 1 and Level 2 support on cases reported through CRM System, e-mail, telephone or on-site visit
Free parking, Flight privileges, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Employee events (summer festivals, participation in sports competitions etc)